Clerical Officer

Remuneration

The salary scale for the post is: (01/06/2026)

€31,934 €33,702 €34,137 €35,020 €36,311 €37,602 €38,895 €39,835 €40,897 €42,130 €43,004 €44,225 €45,458 €47,771 €49,416 LSI

New appointees to any grade start at the minimum point of the scale. Incremental credit will be applied for recognised relevant service in Ireland and abroad (Department of Health Circular 2/2011).

Incremental credit is normally granted on appointment in respect of previous experience in the Civil Service, Local Authorities, Health Service and other Public Service Bodies and Statutory Agencies.

Purpose of the Post

To support the administration function in various locations within Naas General Hospital.

Principal Duties and ResponsibilitiesAdministration

• Support the preparation and issuing of office documentation (correspondence, reports, etc.) to the highest possible standard by monitoring and reviewing the work of the team to ensure quality and accuracy.

• Support Managers and teams with general administration.

• Register patients on the Hospital System (PAS).

• Manage appointments, admissions and discharges, and follow-up actions with TPRO and GP.

• Support the smooth operation of clinics, wards and departments.

• Ensure that archives and records are accurate and readily available.

• Ensure PAS is up to date in line with patient activity and appointments.

• Maintain confidentiality of documentation, records, etc.

• Maximise the use of technology to ensure work is completed to a high standard.

• Ensure line management is kept informed of issues.

• Provide required information and support to teams, team members and colleagues.

• Action all communications in a timely manner.

• Demonstrate the ability to prioritise workloads in a busy environment.

• Undertake any other administrative support and assignments as directed.

• Take responsibility for patient charts and maintain them in accordance with Health Care Record guidelines.

• Represent the Service in a positive manner.

Customer Service

• Promote and maintain a customer-focused environment.

• Ensure that service users are treated with dignity and respect.

• Act on feedback from service users/customers and report same to the Line Manager.

Service Delivery and Improvement

• Actively participate in innovation and support change and improvement initiatives within the service.

• Identify potential problems or inconsistencies in a timely manner and consult with the Line Manager as appropriate.

Standards, Policies, Procedures and Legislation

• Maintain knowledge of relevant employer policies, procedures, guidelines and practices to perform the role effectively.

• Engage in the HSE Performance Achievement Process in conjunction with your Line Manager and staff, as appropriate.

• Adequately identify, assess, manage and monitor risk within your area of responsibility.

Education & Training

• Engage in the HSE Performance Achievement Process in conjunction with your Line Manager and staff, as appropriate.

• Comply with all mandatory training scheduled and relevant to the role.

The above Job Specification is not intended to be a comprehensive list of all duties involved and, consequently, the post holder may be required to perform other duties appropriate to the post which may be assigned from time to time and to contribute to the development of the post while in office.

Eligibility CriteriaQualifications and/or Experience

Candidates must have, at the latest date of application:

1. Professional Qualifications, Experience, etc.

(i) Obtained at least Grade D (or Pass) in Higher or Ordinary Level in five subjects from the approved list of subjects in the Department of Education established Leaving Certificate Examination, Leaving Certificate Vocational Programme, or Leaving Certificate Applied.

Or

(ii) Passed an examination of at least equivalent standard.

Or

(iii) Satisfactory relevant experience which encompasses demonstrable equivalent skills.

Health

A candidate for, and any person holding, the office must be fully competent and capable of undertaking the duties attached to the office and be in a state of health such as would indicate a reasonable prospect of the ability to render regular and efficient service.

Character

Each candidate for, and any person holding, the office must be of good character.

Post Specific Requirements

• Experience and proficiency in the use of Microsoft Office suite of applications, including advanced competency in Excel.

• Attention to detail.

• Previous experience within a hospital setting. Proficient in Hospital IT systems (IPM's and NIMIS).

• The hospital is a 24/7 service; the Assistant and Staff Officer is required to be accessible out of hours.

• Significant experience of working in a busy hospital environment managing competing demands and multiple concurrent pieces of work, including diverse and complex data sets, diary management and organising meetings, as relevant to the role.

• Experience of managing large volumes of data and using this information to prompt and aid decision-making.

• Experience of professional writing and creation of documents such as reports, minutes, etc.

Other Requirements Specific to the PostSkills, Competencies and/or Knowledge

• Demonstrate the ability to plan and organise your workload in an effective and methodical manner within strict deadlines.

• Demonstrate commitment to providing a quality service.

• Demonstrate the ability to work on your own initiative as well as part of a team.

• Demonstrate a commitment to providing a high level of customer service.

• Demonstrate excellent computer skills, particularly Microsoft Office.

• Demonstrate excellent written and verbal communication skills.

• Demonstrate strong numeracy skills, including the ability to analyse data.

• Demonstrate the ability to work in line with relevant policies and procedures.

Campaign Specific Selection ProcessRanking / Shortlisting / Interview

A ranking and/or shortlisting exercise may be carried out on the basis of information supplied in your application form.

The criteria for ranking and/or shortlisting are based on the requirements of the post as outlined in the eligibility criteria and skills, competencies and/or knowledge section of this job specification. Therefore, it is very important that you consider your experience in light of those requirements.

Failure to include information regarding these requirements may result in you not progressing to the next stage of the selection process.

Those successful at the ranking stage of this process, where applied, will be placed on an order of merit and will be called to interview in bands depending on the service needs of the organisation.

Diversity, Equality and Inclusion

The HSE is an equal opportunities employer.

Employees of the HSE bring a range of skills, talents, diverse thinking and experience to the organisation. The HSE believes passionately that employing a diverse workforce is central to its success. The organisation aims to develop its workforce so that it reflects the diversity of HSE service users and to strengthen it through accommodating and valuing different perspectives. Ultimately, this will result in an improved experience for both service users and employees.

The HSE is committed to creating a positive working environment whereby all employees, inclusive of age, civil status, disability, ethnicity and race, family status, gender, membership of the Traveller community, religion and sexual orientation, are respected, valued and can reach their full potential.

The HSE aims to achieve this through the development of an organisational culture where injustice, bias and discrimination are not tolerated.

The HSE welcomes people with diverse backgrounds and offers a range of supports and resources to staff, including those who require reasonable accommodation at work because of a disability or long-term health condition.

Read more about the HSE's commitment to Diversity, Equality and Inclusion.