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Clerical Officer

The HSETuam, Galway€25,101 - €41,092 per yearFull-time

Purpose of the Post

 

The Grade III Clerical Officer will provide administrative/clerical support to the Quality and Patient Safety Department.

 

Principal Duties and Responsibilities

 

In line with employer policies, procedures, and best practice standards the Clerical Officer will:

 

Administration

·        Provide office support, answer queries, and provide a reception / telephone service.

·        Keep themselves appraised of the relevant documentation / procedures as relevant.

·        Manage data - including maintaining, correcting, collating, interrogating, validating, and processing data.

·        Maintain accurate up to date records filing systems and records (computerised / paper copy).

·        Assist in and / or prepare reports as necessary.

·        Provide required information and support to Service Managers and teams, team members, clients, patients, members of the public etc.

·        Action all communications in a timely manner.

·        Undertake any other administrative support and assignments as directed.

·        Represent the Service in a positive manner.

 

Customer Service

·        Promote and maintain a customer focused environment.

·        Ensure that service users are treated with dignity and respect.

·        Act on feedback from service users / customers and report same to Line Manager.

 

Service Delivery and Improvement

·        Actively participate in innovation and support change and improvement initiatives within the service.

·        Identify potential problems / inconsistencies in a timely manner and consult with Line Manager as appropriate.

 

Standards, Policies, Procedures and Legislation

·        Maintain own knowledge of relevant employer policies, procedures, guidelines, and practices, to perform the role effectively.

·        Have a working knowledge of the Health Information and Quality Authority (HIQA). Standards as they apply to the role for example, Standards for Healthcare, National. Standards for the Prevention and Control of Healthcare Associated Infections, Hygiene Standards etc.and comply with associated HSE protocols for implementing and maintaining these standards as appropriate to the role.

·        Support, promote and actively participate in sustainable energy, water, and waste initiatives to create a more sustainable, low carbon and efficient health service.

 

The above Job Specification is not intended to be a comprehensive list of all duties involved and consequently, the post holder may be required to perform other duties as appropriate to the post which may be assigned to him / her from time to time and to contribute to the development of the post while in office.

 

The Salary scale for the post is (as of 01/10/21):

€25,101, €26,718, €27,115, €27,924, €29,103, €30,285, €31,468, €32,326, €33,299, €34,428, €35,226, €36,344, €37,471, €39,587, €41,092 LSI

The closing date for applications is Friday the 28th of January 2022

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