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Clerical Officer in the Civil and Public Service 2022

Department of Public Expenditure and ReformNationwideFull-time

1. Introduction Public Service bodies, including the Civil Service and certain public service agencies may, from time to time, require temporary clerical staff to fill full-time temporary vacancies in various locations throughout the country.

Requests to fill many of these vacancies are undertaken through the Public Appointments Service (PAS). To facilitate possible demands, PAS will initiate a selection process to fill vacancies should they arise in particular areas.

PAS will establish a panels of suitably qualified individuals to fill vacancies, which may arise in the various location choices across the Civil & Public Service.

While temporary vacancies may arise at various times and for various reasons, many of the vacancies occur during the summer period. The terms and conditions, including the duration and period of temporary contracts offered will vary from post to post. Please note that a standard contract duration is for an eight-week period. 2. The Role The duties of Temporary Clerical Officers (TCOs) may vary depending on the nature of work carried out by the employing organisation. This involves such clerical/administrative tasks which may be assigned to the employee from time to time by the organisation.

  • The following outlines the type of work that you may be required to undertake, if appointed.
  • General clerical duties e.g. filing, photocopying, answering/making telephone calls, dealing with e-mails, reception desk, etc;
  • Supporting line-managers and colleagues;
  • Working as part of a team in delivering services;
  • Dealing with the public/customers e.g. responding to queries and providing information;
  • Use of Information Technology e.g. word processing, spreadsheets, database, e-mail and internet;
  • Routine accounts work.

In certain instances, positions may arise where specialist skills or experience is required e.g. accounts, language skills, etc. Suitable candidates may be selected for the purpose of filling such vacancies. 3. Entry Requirements and Eligibility On the closing date of 26th October 2021, candidates must have: (a) previous relevant work experience, preferably in a customer service office environment; (b) appropriate level and experience of relevant ICT Skills, e.g. proficiency in Word, Excel, e-mail; (c) relevant knowledge and skills to undertake the duties of the position, including the ability to: * take direction / follow instructions; * organise and prioritise work effectively; * work well with the public and colleagues; * be flexible in their approach to work; * be able to communicate effectively in a clear and concise manner; (d) be at least 16 years of age on or before the closing date of 26th October 2021; (e) fulfil Citizenship, Health & Character, Garda Vetting & Security Clearance and Reference Check requirements (CLICK HERE for further information); (f) ensure that they meet the criteria regarding Public & Civil Service Redundancy/Ill Health Retirement Schemes (CLICK HERE for further information) 4. Application Process Applications should be made online through Before applying candidates should log-on to and, if they have not already done so, must register as a ‘New User’ to create a profile (register a new account). Please do not confuse registering (creating a profile) with submitting an application.

Click on the button ‘Apply now’ to access the application. This button is located at the end of the job posting page for Temporary Clerical Officer 2022 on You must ensure your candidate name, ID, and availability choice is correct before you submit.

Once you have submitted your application you should return to your publicjobs account and confirm that it has been successfully submitted via ‘My Applications’. You should review your submitted application and ensure that it is fully completed and correct. At this point you should consider adding to your safe senders or contact list within your email account to avoid not receiving email because a publicjobs email has been blocked.

Only fully completed and submitted applications will be accepted into the competition. The admission of a person to the competition, or invitation to undertake any element of the selection process is not to be taken as implying that the PAS or other body is satisfied that such a person fulfils the requirements.

Only one application per person is permitted. On the application form you may select a maximum of one location choice, listed below, where you would be prepared to work if offered an appointment: You should only make a location choice where you would be prepared to work if offered an appointment. Changes to your location choice will not be permitted after the closing date. Vacancies for which you may be considered will extend only to a city/town in your chosen county.

Candidates should be aware that vacancies may not arise in all of the above locations while this panel is active. Once a candidate has been assigned, they are removed from the panel.

After stage one, Candidates may be required to provide further information regarding their location choice.

Candidates who wish to be considered for positions which may arise (in accordance with their availability preference outlined on the application form), must be available for the full duration of the contract offered. Holidays/Events are not taken into consideration. Candidates who indicate that they are available from ‘April to September’ or ‘All Year’ should be available for the entirety of that period. 5. Selection Process The selection methods used to select successful candidates for positions may include the following: * Online Assessment Questionnaire; * Online Video Interview (via Zoom) * Any other assessment deemed appropriate After Stage 1 – Assessment Questionnaire, successful candidates will be ranked in accordance with their total score and given an Order of Merit (OOM) placing on the panel of their chosen county choice, i.e. the candidate who achieves the highest score will be OOM 1.

The number to be called forward to Stage 2 – Interview, will be determined from time to time by PAS. Candidates will be invited to interview in ‘batches’, for example Batch 1 may be from OOM 1 – 100, Batch 2 may be from OOM 101 – 200 etc. Please note that the number of candidates in each batch may differ.

Candidates must be prepared to make themselves available at short notice, to undertake and attend test(s) and interview and provide any supporting documentation required.

Candidates who have successfully completed a TCO contract/s within the 3 years prior to 26th October 2021 may not be required to undergo a Stage 2 - Interview.

Such candidates will, if advanced to Stage 2, instead be required to provide satisfactory references, for the period of the TCO contract/s in question, confirming suitable performance in the role. These references may be verified with the relevant Department. Other additional references may also be required for other recent employment. Please note that details of all prior TCO contracts, including those within the last 3 years, must be provided on the Application Form. Candidates with Disabilities Candidates who have indicated on their application form or profile that they would like to avail of reasonable accommodations throughout the selection process are asked to submit a psychologists/medical report. The purpose of the report is to provide PAS with information to act as a basis for determining reasonable accommodations where appropriate.

These reports must be forwarded to our Assessment Services Unit by emailing by 26th October 2021.

If you have recently applied for a competition with PAS and submitted a report, please email to confirm that your report is on file.

Reasonable Accommodations in the Workplace If a candidate would like to request reasonable accommodations to be put in place by the potential employer, there will be an opportunity to confirm their interest at a later stage. Candidates will also have to complete a ‘Reasonable Accommodations Request Form’ at the pre-employment checks stage.

There are many advantages to disclosing a need for reasonable accommodations in the workplace as it allows employers to aid an employee to perform to their full potential within the role. If you do require reasonable accommodations to be put in place and choose not to disclose it, your employer may not be in a position to provide the appropriate accommodations which may assist you in carrying out your role to your full potential. Sample Conditions of Service (Please note the terms shown below relate to the Temporary Clerical Officer role in the civil service and the terms, including the rate of pay, may vary depending on the organisation/agency to which you may be assigned. These are intended as indicative only.

Contracts of employment will be available at time of assignment).

Salary The salary for this position, rate effective from 1 October 2021 is: Personal Pension Contribution (PPC) €480.79

The PPC pay rate applies when the individual is required to pay a Personal Pension Contribution (otherwise known as a main scheme contribution) in accordance with the rules of their main/personal superannuation scheme. This is different to a contribution in respect of membership of a Spouses’ and Children’s scheme, or the Additional Superannuation Contributions (ASC).

Candidates should note that salary will not be subject to negotiation and the rate of remuneration may be adjusted from time to time in line with Government pay policy.

Annual Leave The annual leave for this position is determined by the number of hours worked.

Tenure Assignments will be to a temporary position. The duration and period of a temporary contract will vary from post to post. There is no entitlement to a permanent position. Notwithstanding the above paragraph on tenure, we retain the right to consider holding a confined Selection Process for permanent appointment to certain positions within the Civil Service in certain limited circumstances.

Any process will be held in compliance with the Commission for Public Service Appointments (CPSA) Code of Practice for Atypical Appointments to positions in the Civil Service and certain Public Bodies.

Hours of Attendance Hours of Attendance are as fixed from time to time but will amount to not less than 43 hours and 15 minutes per week in the case of a full time position. Duties You will be required to perform any duties which may be assigned to you from time to time as appropriate to the temporary Clerical position.

Outside Employment The position will be whole time and you may not engage in private practice or be connected with any outside business which would interfere with the performance of official duties.

Headquarters Your headquarters will be such as may be designated from time to time by the Head of the Office/Organisation. When absent from home or headquarters on official duty you will be paid appropriate travelling expenses and subsistence allowances, subject to normal regulations.

Sick Leave Pay during properly certified sick absence, provided there is no evidence of permanent disability for service, will apply on a pro-rata basis, in accordance with the provisions of the sick leave circulars.

The appointee will be required to sign a mandate authorising the Department of Social Protection to pay any benefits due under the Social Welfare Acts direct to the employing Department or Organisation and payment during illness will be subject to the officer making the necessary claims for social insurance benefit to the Department of Social Protection within the required time limits

The closing date & time for receipt of completed applications is 3pm on Tuesday, 26th October 2021. Applications will not be accepted after the closing date.

The closing date for applications is Tuesday the 26th of October 2021

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