Clerical Officer

Job Description

The Role of the Clerical Officer

The duties of the Clerical Officers involve clerical and administration tasks and may vary depending on which of the Departments or Units within the LSRA the Clerical Officer is assigned. Clerical Officers will normally report to a line manager within the Unit to which they are assigned.

Main Duties and Responsibilities:

The main duties and responsibilities of this role include:

• General clerical duties – typing, filing, photocopying, inputting data, handling/dealing with correspondence, answering/making phone calls etc.;

• Providing information to the public about our services over the phone, in writing, as well as face-to-face to the highest quality standards;

• Registering and processing new complaints submitted by the public;

• Logging, collating, scanning, and processing of inbound/outbound post;

• General clerical work e.g. filing, photocopying, scanning;

• Acting as administrative support to all units in the LSRA;

• Working as part of a team in delivering support services to the wider staff;

• Maintaining high-quality records in a thorough and organised manner;

• Supporting line-managers and colleagues;

• Using Information Technology daily e.g. word processing, spreadsheets, database, email and internet;

• Checking all work thoroughly to ensure it is completed to a high standard;

• Approaching work in a careful and methodical manner, always displaying accuracy, even when conducting routine/repetitive work;

• Supporting the Corporate Services function, to include dealing with contractors, and set up of meeting rooms and events;

• Any other duties deemed appropriate for clerical support, which may include providing wider team cover for holidays or absences, as required by business needs.

Essential Criteria

Candidates must on or before the 26 August 2026:

• Hold a Level 6 qualification within the QQI qualifications framework or

• Be serving as a Civil/Public Servant with at least two years’ service, and

• Relevant clerical/administration/customer service experience;

• Ability to work on own initiative;

• Proficiency in the use of Microsoft Office and databases;

• Strong written and verbal communication skills;

• Excellent customer service skills;

• Ability to work effectively within a team environment;

• Commitment to delivering quality work;

• Sound judgement and problem-solving skills;

• Willingness to learn and to develop skills, knowledge and expertise;

• A team player who works with and supports colleagues in a positive team environment.

Desirable Criteria:

Desirable Criteria include:

• Experience working in a customer service and/or office environment.

• Hold a Level 7 undergraduate degree.

The Capability Framework for the Clerical Officer grade in the Civil Service and Public Service will be used in the selection process. The key dimensions of this framework are:

• Building Future Readiness;

• Evidence Informed Delivery;

• Communicating & Collaborating;

• Drive and Commitment to Public Service Values.

Principal Conditions of Service

General

Appointments are on a permanent basis as a public servant as per Section 25(4) of the 2015 Act, subject to the satisfactory completion of the specified probationary period.

Salary

The salary for the post is based on the starting point on the Clerical Officer (PPC) scale of €611.75.

The relevant scale is as follows (DPER Circular 22/2026):

€611.75 €645.43 €654.01 €670.69 €695.32 €719.93 €744.51 €762.42 €782.74 €806.29 €822.89 €846.23 €869.42 €905.60 €934.03¹ €958.80²

¹ After 3 years satisfactory service at the maximum.

² After 6 years satisfactory service at the maximum.

Candidates should note that different pay and conditions may apply if, prior to appointment with the Authority, the appointee is/was a serving civil or public servant.

Salary shall be deemed to accrue from day to day and to be payable in the appointed person’s bank account by equal instalments weekly in arrears by electronic funds transfer.

This rate of pay may be adjusted from time to time in line with Government pay policy. Statutory deductions from salary will be made as appropriate.

A staff member appointed to this post will agree that any overpayment of salary or travel and subsistence may be deducted from future salary payments due in accordance with the Payment of Wages Act 1991 (as amended). In accordance with that Act, the Head of Corporate Services and HR will advise the staff member in writing of the amount and details of such overpayment and give at least one week’s notice of the deduction to take place and will deduct the overpayment, at an amount that is fair and reasonable having regard to all the circumstances, within six months of such notice in accordance with the Act.

Annual Leave

Annual Leave will be 22 working days, rising to 23 days after 5 years’ service. This is exclusive of public holidays.

Pension

The LSRA is a Public Service Body and a relevant authority for the Single Public Service Pension Scheme (SPS). Persons employed by the LSRA will become members of the SPS.

Where an employee was already a member of a pre-2013 public service pension scheme, that scheme may apply subject to certain conditions.

More information in respect of the Scheme can be found on the website www.singlepensionscheme.gov.ie

Probation

The appointee must serve a probationary period, which normally will last for twelve months. Should the appointee’s services be satisfactory as regards health, attendance, conduct and efficiency generally during the probationary period, the appointee, on completion of the period will be finally appointed.

Should the appointee’s services be unsatisfactory, the appointment may be terminated at any time during the period. The LSRA may extend the probationary period if necessary.

Duties

The appointee will be expected to perform all acts, duties and obligations as appropriate to this position (which may be revised from time to time.)

Hours of Attendance

Hours of attendance will be as fixed from time to time but will amount to on average not less than 41 hours and 15 minutes gross or 35 hours net per week.

The successful candidate will be required to work such additional hours from time to time as may be reasonable and necessary for the proper performance of his/her duties, subject to the limits set down in the working time regulations. This may include working evenings and weekends. The rate of remuneration payable covers any extra attendance liability that may arise from time to time.

Sick Leave

Pay during properly certified sick absence, provided there is no evidence of permanent disability for service, will apply on a pro-rata basis, in accordance with the provisions of the sick leave circulars.