Clerical Officer
The Position
The Clerical Officer is the entry-level administrative grade in Local Authorities (LA’s) in Ireland. Clerical Officers are deployed across a vast range of services throughout the organisation providing a vital role through a range of administrative duties. To become a Clerical Officer, one must demonstrate a good general educational standard and be efficient and customer focused.
The Candidate
The Candidate Should Demonstrate:
Knowledge and understanding of the functions of a local authority
Understanding of the role of a Clerical Officer
Relevant administrative experience and clerical skills
Strong interpersonal and communication skills
Conscientious & Resilience
Strong customer service ethos
Ability to work effectively under pressure
Excellent Organisation & Task Management Skills
Experience of working as part of a team
High level of attention to detail and accuracy
Knowledge and experience of operating ICT systems
Role & Duties of the Post
The duties shall be such clerical/administrative and secretarial as may be assigned to the employee from time to time by the Local Authority and will involve:
General clerical, administrative and customer service duties which may include but is not limited to:
Dealing with members of the public at a variety of levels through various means of communication
Processing applications for service in accordance with Councils policies, procedures and plans
Carrying out a range of administrative tasks including photocopying, preparing letters/documents/presentations for public circulation, typing, minute taking, report/return preparation, filing, arranging meetings, receipting/balancing payments including cash, handling internal and external mail
Operation of the financial system and other local government systems
Processing of invoices, filing, photocopying, scanning, etc.
Front of house counter duties (including reception cover, customer service desk, motor tax desk, housing desk, planning desk, etc.)
Dealing with correspondence for the section
Collating data/information for reporting
Assisting in the implementation of operational work activities and supporting Line Managers and colleagues
Use of Word, Excel, Outlook etc.
Participating in the duties required as part of the Organisational response to Climate Action to promote & ensure capacity building, empowering change and delivering action
To act, as required, for an employee of a higher grade
And any other such duty as may be assigned from time to time
COMPETENCIES
Key competencies for the post of Clerical Officer are given in the table below. Candidates will be expected to demonstrate sufficient evidence within their application form of their competence under each of these headings.
Take particular note of the competencies below listed as any shortlisting or interview processes will be based on the information provided by the candidate in their completed application form.
PLANNING & ORGANISING WORK
Delivers a high standard of service
Manage time and work effectively
Takes initiative and is open to taking on new challenges or responsibilities
COMMUNICATING EFFECTIVELY INCLUDING CUSTOMER FOCUS
Communicate clearly and actively listen
Effective written and verbal skills
Demonstrate positive customer service attitude
Represents the organisation positively and professionally when dealing with members of the public and other stakeholders
TEAM-WORK
Develop and maintain good working relationships within teams
Works as part of a team to ensure delivery of plans and schedules
Demonstrate dignity and respect for colleagues
PERSONAL EFFECTIVENESS
Commitment to self-development and improving skills and knowledge base
Personal motivation
Enthusiastic and energetic about the role
Resilience
At interview stage, candidate will be assessed on the additional competency of:
KNOWLEDGE, EXPERIENCE & SKILLS
Knowledge and understanding of the structure and functions of local government
Knowledge and understanding of current local government issues
Understanding the role of a Clerical Officer in this context
QUALIFICATIONS
Character Candidates shall be of good character.
Health Each candidate must be in a state of health such as would indicate a reasonable prospect of ability to render regular and efficient service.
Citizenship Candidates must, by the date of any job offer, be: (a) A citizen of the European Economic Area (EEA). The EEA consists of the Member States of the European Union, Iceland, Liechtenstein and Norway; or (b) A citizen of the United Kingdom (UK); or (c) A citizen of Switzerland pursuant to the agreement between the EU and Switzerland on the free movement of persons; or (d) A non-EEA citizen who is a spouse or child of an EEA or UK or Swiss citizen and has a stamp 4 visa; or (e) A person awarded international protection under the International Protection Act 2015 or any family member entitled to remain in the State as a result of family reunification and has a stamp 4 visa; or (f) A non-EEA citizen who is a parent of a dependent child who is a citizen of, and resident in, an EEA member state or the UK or Switzerland and has a stamp 4 visa
Education, Training and Experience etc. Each candidate must, on the latest date for receipt of completed application forms:
Have obtained at least Grade D (or a Pass), in Higher or Ordinary Level, in five subjects from the approved list of subjects in the Department of Education Established Leaving Certificate Examination or Leaving Certificate Vocational Programme; or
Have passed an examination of at least equivalent standard; or
Have had at least two year’s previous service in an office of Clerical Officer, Clerk/Typist (Clerical Duties), Clerk Typist (Typing and Clerical Duties) or Clerk/Typist under a local authority, or health board in the State; or
Have satisfactory relevant experience which encompasses demonstrable equivalent skills; and
Have a proficiency or aptitude with computers
PARTICULARS OF EMPLOYMENT
The Post The post is wholetime (i.e. 35 hours per week) and appointment may be permanent or temporary.
Location Longford County Council reserves the right to assign the successful candidate to any premises in use by the Council, now or in the future. The person appointed will be required to report to their place of work by their own means of transport and at their own expense.
Commencement Longford County Council shall require a person to whom an appointment is offered to take up such appointment within a period of not more than one month and if they fail to take up the appointment within such period or such other longer period as the Council in its absolute discretion may determine, Longford County Council shall not appoint them.
Working Hours The current working hours are 35 hours per week, Monday to Friday. Longford County Council reserves the right to alter the hours of work from time to time in line with Government Circulars. All hours worked are subject to and recorded in accordance with the provisions of the Organisation of Working Time Act, 1997, and the Organisation of Working Time Regulations, 2001. Longford County Council requires employees to record their hours using a Clocking system.
Reporting Arrangements Clerical Officers report directly to the appropriate supervisor in the Section or to any other employee of Longford County Council as the Director of Services or other appropriate employee may designate for this purpose. A system of regular appraisal will be operated during employment, which will involve discussions between the employee and the line manager regarding performance and conduct.
Probationary Period of Employment There shall be a period after appointment during which the appointee will hold the position on probation. The period of probation will be prescribed by the Chief Executive. Employment may be terminated during the probationary period should service be deemed by the Chief Executive to be unsatisfactory. Employment may be terminated at the end of the probationary period unless the Chief Executive has certified that the employee had satisfactory service. Tenure of employment following probation will be subject to satisfactory service.
Remuneration The current salary scale for the post of Clerical Officer is €30,811–€47,945 LSI1 gross per annum (Circular EL 03/2025), the rate of remuneration may be adjusted from time to time in line with Government Circulars. On appointment, successful candidates will be placed on the first point of the salary scale. Appointment to a higher point of the salary scale may apply to candidates employed elsewhere in the public service, subject to verification of service history. Remuneration is paid fortnightly by Pay-Path directly to the employee’s nominated bank account. The current wage pay cycle may be revised during the period of employment. Remuneration is subject to all statutory deductions, e.g. P.A.Y.E. and P.R.S.I. Increments are paid annually subject to satisfactory attendance, conduct and performance and national agreements. Increments may be withheld if performance, attendance and/or conduct are not satisfactory.
Superannuation & Retirement A person who becomes a pensionable employee of the County Council will be required in respect of their Superannuation to contribute to the Local Authority at the appropriate rate. The terms of the Local Government Superannuation (Consolidation) Scheme 1998 as amended or the Public Services Superannuation (Miscellaneous Provisions) Act 2004 or the Public Service Pensions (Single Scheme & Other Provisions) Act 2012 will apply as appropriate on appointment. Retirement age for employees is dependent on their relevant contract of employment, with due consideration being given to the rules of the Superannuation Scheme to which they belong:
For appointees who are deemed not to be “new entrants” as defined in the Public Service Superannuation (Miscellaneous Provisions) Act, retirement is compulsory on reaching 65 years of age.
The minimum retirement age for “new entrants” to the public service as defined in the Public Service Superannuation (Miscellaneous Provisions) Act 2004 is 65. There is no mandatory retirement age.
Effective from 1st January, 2013, The Single Public Service Scheme applies to all first-time new entrants to the public service, as well as to former public servants returning to the public service after a break of more than 26 weeks:
Retirement age is set, initially, at 66 years; this will rise in step with statutory changes in the State Pension Contributory (SPC) age to 67 years in 2021 and 68 years in 2028.
Compulsory retirement age will be 70.
Annual Leave The current annual leave entitlement for Clerical Officer is 27 days per annum, increasing to 29 days per annum after five years’ service, in accordance with the Council’s Annual Leave Policy. The Chief Executive of Longford County Council retains autonomy with regard to office closures (e.g. Christmas Office Closure). Any days arising from such closure will be reserved from the employee’s annual leave entitlement. Proposed office closure days will be reviewed and advised to all employees each year.
Driver’s Licence & Insurance Longford County Council employees may on occasion be required to use their car on official business. In such situations the employee must hold a current clean driver’s licence and have available adequate means of transport. It is the responsibility of the employee to arrange the appropriate car insurance cover for business use and to indemnify Longford County Council with the indemnity specified on your insurance certificate under the heading “Persons or classes of person who are covered.” Documentation to confirm the appropriate insurance cover will be required to be supplied to the Council on an annual basis.
Code of Conduct/Organisation Policies Employees are required to adhere to all current and future Longford County Council codes of practice including Code of Conduct of Employees and all current and future organisational policies including, but not limited to:
Health and Safety
Communications
Data Protection
Equality
Staff Mobility
Attendance Management
Use of Electronic Equipment
Training Employees are required to attend and participate fully in training programmes as may be decided by the Council from time to time and to apply their learning in the course of their daily working activities.
Health and Safety Regulations Longford County Council, as an Employer, is obliged to ensure, so far as it is reasonably practicable, the Safety, Health and Welfare at Work of all of its employees. Under the Safety, Health and Welfare at Work Act 2005, the County Council has a legal duty to exercise all due care and take all protective and preventative measures to protect the Safety, Health and Welfare of its employees. All employees also have a legal obligation under Safety and Health legislation to:
Co-operate with management
Not engage in any improper conduct or behaviour or do anything which would place themselves or others at risk
Not be under the influence of an intoxicant at the place of work
Comply with all Safety and Health rules and regulations and attend all required Safety and Health Training
Outside Employment The position is whole-time, and the employee may not engage in private practice or be connected with any outside business which would interfere with the performance of official duties.
Important Notice
The above represents the principal conditions of service and is not intended to be the comprehensive list of all terms and conditions of employment which will be set out in the employment contract to be agreed with the successful candidate.
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