Clerical Officer

Nature of Post

As specified on advertisement.

Salary Scale

€31,119 – €48,425 (including long service increment). Rate of remuneration may be adjusted from time to time in line with Government pay policy.

Annual Leave

22 working days per annum (pro rata).

Location

Appointment is to the Louth and Meath Education and Training Board Scheme. The successful applicant’s first assignment will be as specified on advertisement.

Reporting/Accountability Relationship

The Clerical Officer Grade III reports to the Grade IV/V Officer within the section, or the principal in a school setting.

Post Summary/Purpose

The appointee may be assigned to any of a very wide variety of areas or activities carried out in the Louth and Meath ETB Scheme. Duties may include preparation, certification and processing of salaries, processing of accounts, processing of examination results, student admission and registration, record keeping, reception duties. The position may arise in a school, requiring knowledge of and competence in the full range of school administration skills.

ELIGIBILITY CRITERIA

Health and Character

Those under consideration for a position may at the discretion of the employer be required to complete a health and character declaration and a Garda Vetting Form. References will be sought.

Citizenship Requirement

Candidates should note that eligibility to compete for posts is open to citizens of the European Economic Area (EEA) or to non-EEA nationals with a valid work permit. The EEA consists of the Member States of the European Union along with Iceland, Liechtenstein and Norway. Swiss citizens under EU agreements may also apply.

Candidates for a Clerical Officer Grade III post by open competition must:

• have the requisite knowledge, skills and competencies to carry out the role. Competencies will be informed by best practice Public Appointment Service competency frameworks for the Irish Public Service.

• be capable and competent of fulfilling the role to a high standard.

• have obtained at least Grade D3 in five subjects in the Leaving Certificate Examination (higher, ordinary, applied or vocational programmes) or equivalent or have passed an examination at the appropriate level within the QQI qualifications framework which can be assessed as being of a comparable to Leaving Certificate standard or equivalent or higher or have appropriate relevant experience which encompasses equivalent skills and expertise.

Desirable criteria

• Excellent administrative and IT skills

• Excellent interpersonal and communication skills

• Excellent customer service skills

• Good knowledge of record keeping

• Ability to process work with a high level of attention to detail

COMPETENCIES REQUIRED

The appointee to the Clerical Officer Grade III post will be required to show evidence of the following competencies:

Teamwork

• Shows respect for colleagues and co-workers

• Develops and maintains good working relationships with others, sharing information and knowledge, as appropriate

• Offers own ideas and perspectives

• Understands own role in the team, making every effort to play his/her part

Information Management/Processing

• Approaches and delivers all work in a thorough and organized manner

• Follows procedures and protocols, understanding their value and the rationale behind them

• Keeps high quality records that are easy for others to understand

• Draws appropriate conclusions from information

• Suggests new ways of doing things better and more efficiently

• Is comfortable working with different types of information, e.g. written, numerical, charts, and carries out calculations such as arithmetic, percentages etc.

Delivery of Results

• Takes responsibility for work and sees it through to the appropriate next level

• Completes work in a timely manner

• Adapts quickly to new ways of doing things

• Checks all work thoroughly to ensure it is completed to a high standard and learns from mistakes

• Writes with correct grammar and spelling and draws reasonable conclusions from written instructions

• Identifies and appreciates the urgency and importance of different tasks

• Demonstrates initiative and flexibility in ensuring work is delivered

• Is self-reliant and uses judgment on when to ask manager or colleagues for guidance

Customer Service & Communication Skills

• Actively listens to others and tries to understand their perspectives/ requirements/ needs

• Understands the steps or processes that customers must go through and can clearly explain these

• Is respectful, courteous, and professional, remaining composed, even in challenging circumstances

• Can be firm when necessary and communicate with confidence and authority

• Communicates clearly and fluently when speaking and in writing

Specialist Knowledge, Expertise and Self Development

• Develops and maintains the skills and expertise required to perform in the role effectively, e.g. relevant technologies, IT systems, spreadsheets, Microsoft Office, relevant policies etc.

• Clearly understands the role, objectives and targets and how they fit into the work of the unit

• Is committed to self-development and continuously seeks to improve personal performance

Drive & Commitment to Public Service Values

• Consistently strives to perform at a high level and deliver a quality service

• Serves the Government and people of Ireland

• Is thorough and conscientious, even if work is routine

• Is enthusiastic and resilient, persevering in the face of challenges and setbacks

• Is personally honest and trustworthy

• At all times, acts with integrity