Clerical Officer

QUALIFICATIONS / EXPERIENCE

Have obtained at least Grade D3 in five subjects in the Leaving Certificate Examination (higher, ordinary, applied or vocational programmes) or equivalent.

or

Have passed an examination at the appropriate level within the QQI qualifications framework which can be assessed as being comparable to Leaving Certificate standard or equivalent or higher.

or

Have appropriate relevant experience which encompasses equivalent skills and expertise.

SKILLS

Have the requisite knowledge, skills and competencies to carry out the role.

Competencies will be informed by best practice Public Appointment Service Competency Frameworks for the Irish Public Service.

Be capable and competent of fulfilling the role to a high standard.

COMPETENCIES

Team Work

Customer Service and Communication Skills

Information Management/Processing

Delivery of Results

Specialist Knowledge, Expertise and Self Development

Drive and Commitment to Public Service Values

Post Summary / Job Purpose

The successful candidate will be appointed at Grade III level, with appointee(s) having responsibility under the general direction of a higher grade. The job-holder will have delegated responsibility as part of the overall administrative function.

The Grade III (Clerical Officer) is a support position within MSL ETB and is assigned responsibility for the day-to-day operation of a work area. The post holder will promote and maintain best practice to ensure a quality service is delivered at all times.

Job Description

The role of the Clerical Officer is multifunctional and varied.

Duties will be within the scope, spirit and purpose of the job as directed by management.

The role is very varied across multiple programmes, working with all internal MSLETB and external systems.

Person Skills

The ideal candidate should be able to demonstrate their ability to:

Work as part of a team.

Communicate effectively at all levels.

Provide the organisation’s customers with an efficient and effective service through face-to-face, telephone, written and e-communication.

Adopt a flexible approach in their work.

Have excellent planning and organisational skills, including using computer technology effectively.

Have excellent MS Office skills, including Word, Excel and Access.

Experience of using Information Management systems is highly desirable.

Participate in and support the development and use of IT systems. A capacity to appreciate the potential of IT to enhance record-keeping and quality delivery of services is essential.

This job description is not intended to be a comprehensive list of all duties involved and, consequently, the post holder may be required to perform other duties as appropriate to the post which may be assigned to him/her from time to time by the CE and to contribute to the development of the post while in the role.

Key Competencies

Grade III – Clerical Officer

Team Work

Develops and maintains good working relationships with others, sharing information and knowledge as appropriate.

Offers own ideas and perspectives.

Understands own role in the team, making every effort to play his/her part.

Customer Service and Communication Skills

Actively listens to others and tries to understand their perspectives, requirements and needs.

Is respectful, courteous and professional, remaining composed even in challenging circumstances.

Communicates clearly and fluently when speaking and in writing.

Information Management / Processing

Approaches and delivers all work in a thorough and organised manner.

Follows procedures and protocols, understanding their value and the rationale behind them.

Keeps high-quality records that are easy for others to understand.

Delivery of Results

Takes responsibility for work and sees it through to the appropriate next level.

Completes work in a timely manner.

Adapts quickly to new ways of doing things.

Demonstrates initiative and flexibility in ensuring work is delivered.

Specialist Knowledge, Expertise and Self Development

Develops and maintains the skills and expertise required to perform in the role effectively (e.g. relevant technologies, IT systems, spreadsheets, etc.).

Is committed to self-development and continuously seeks to improve personal performance.

Drive and Commitment to Public Service Values

Strives to perform at a high level and deliver a quality service.

Is thorough and conscientious, even if work is routine.

Is personally honest and trustworthy.

Upholds high standards of honesty, ethics and integrity.

Reference Number: 0058/2026

Salary Scale – Grade III Clerical Officer

Rate from 01/06/2026

€31,935 – €49,415

Important Notice Re: Salary

As per DEY guidelines, new appointees who are entering this grade for the first time will start at the minimum point of the scale.

Incremental credit may only apply if, immediately prior to appointment, the appointee is already a serving Civil or Public Servant.

Rate of remuneration may be adjusted from time to time in line with Government pay policy.

Starting salary is not subject to negotiation.