Clerical Officer

Working with us

Equal opportunities

We are an equal opportunities employer. We are committed to employment policies, procedures and practices that do not discriminate because of a person’s gender, civil status, family status, age, disability, race, religious belief, sexual orientation or membership of the Traveller community.

We aim to create a diverse, inclusive and rewarding place to work. We believe that we benefit from the different backgrounds, experiences and perspectives of our staff. We encourage talented people from all backgrounds to join our organisation.

Career development

As a Clerical Officer at the RTB, you will have opportunities to grow your career and to experience a wide range of responsibilities. You will deal directly with RTB staff, stakeholders and members of the public, helping to respond to their queries and to resolve issues. You may also have the opportunity to broaden your skillset by taking part in groups and projects outside of your formal duties.

At the RTB, we recognise and value the contribution of our staff, and we continually invest in their development. Our work environment supports staff and provides opportunities for personal and professional development.

Your work will make an important contribution to delivering a fair rental sector that works for the people of Ireland. You will work together with a team of experienced colleagues who are experts in rental law and regulation.

Benefits

Your benefits as a Clerical Officer will include:

·       Good base salary – public sector pay rates with incremental progression (Clerical Officer level).

·       Generous annual leave - 22 working days per year, rising to 23 after five years’ service at the grade.

·       Public sector pension scheme membership.

·       Flexible working hours and the potential to accrue flexi leave (1.5 days per month).

·       Based in Dublin city centre, close to public transport.

·       Career progression and cross-skilling opportunities.

·       Support for learning and development through employer-sponsored academic education, paid study leave, and in-house training and development programmes.

·       Access to Taxsaver travel tickets

·       Access to Bike-to-Work Scheme and bike storage.

·       Access to Employee Assistance Service.

About the role

Clerical Officer is an entry level position in the RTB. Clerical Officers perform clerical and administrative tasks across all RTB business units. You may also deal directly with the public as part of services provided by the RTB. These tasks will vary depending on the business unit where you work within the RTB.

Who will I report to?

As a Clerical Officer, you will report directly to the Higher Executive Officer (or other nominated person) in the business unit where you work.

What will my responsibilities be in this role?

Working closely with colleagues and your line manager, your duties may include:

·        General clerical duties – for example typing, filing, photocopying, inputting or checking data, dealing with correspondence, answering or making phone calls.

·        Collaborating effectively as part of a team to deliver important RTB services.

·        Maintaining high quality records in a thorough and organised manner.

·        Processing, auditing and examining various documentation.

·        Assisting in preparing reports, correspondence and other documents as necessary.

·        Providing secretarial support for meetings and taking minutes when required.

·        Responding to stakeholder queries and requests for information in a professional, courteous and timely manner.

·        Taking ownership of assigned tasks, and prioritising competing tasks to ensure they are completed on time and to a high standard.

·        Using information technology on a daily basis for example, word processing, spreadsheets, databases, email and internet.

·        Working as part of a team to deliver support services to the wider staff.

·        Contributing to and carrying out project work as required.

·        Keeping up-to-date with the practices and procedures of the RTB.

·        Developing and maintaining the technical skills and knowledge required to perform effectively in the role.

·        Other duties relevant to the level of this post may be assigned.

As a Clerical Officer, you may be moved between business units for RTB operational reasons and in response to business needs. Your responsibilities may also change to respond to business needs.

Am I eligible to apply?

To apply, you must:

·        Be at least 18 years of age by the closing date for applications.

·        Be able to show one of the following:

o   You have a Department of Education Leaving Certificate or Leaving Certificate Vocational Programme qualification or

o   You have passed an examination of at least equivalent standard or

o   You have the key skills/competencies for this role (see Appendix 1).

·        Be in a state of health such as would indicate a reasonable prospect of ability to render regular and efficient service.

Please note, under the Residential Tenancies Act (S.169(4)), a councillor or member of a local authority cannot become an RTB staff member. For more information on eligibility for this role, please read Appendix 2.

Essential skills and experience

•              Relevant clerical/ administration/ customer service experience.

•              Knowledge of general office procedures (or ability to learn quickly).

•              Appropriate level of IT skills, including ability to use Word, Excel and email.

•              Excellent interpersonal and written/ verbal communication skills.

•              Demonstrated ability to work as part of a team.

•              Able to prioritise workload, multi-task and be flexible.

•              Good organisational ability and excellent attention to detail.

•              Willingness to learn and to develop skills, knowledge and expertise.

Desirable attributes

In addition to the essential requirements, it is desirable that candidates have a good knowledge of public service policies and activities. In particular, good knowledge of RTB-related services.

Key terms and conditions for this role

Below is an overview of the key terms and conditions for this role. If you are successful in this competition, your full terms and conditions will be set out in your employment contract.

Panel, term and probation period

At the end of this competition process, the RTB will form a panel for the post of Clerical Officer. We may fill current and future, permanent and specified or fixed-term Clerical Officer vacancies from this panel.

The panel will include all successful applicants in order of merit. The panel will be remain in place for 12 months from the date it is established. If you are appointed from the panel, this can be on a permanent or fixed-term basis as a public servant. We reserve the right not to use this panel to fill a Clerical Officer role where a post requires specific skills. Any appointment is subject to successfully passing your probation period. In certain situations, the RTB can extend your probationary period.

During your probation period, your line manager will review your performance to determine if you have:

·        Performed in a satisfactory manner; and

·        Been satisfactory in general conduct.

The RTB will decide if you have passed your probation based on your performance against the criteria above. We will explain our probation process in more detail to successful candidates when they begin work with the RTB.

Notwithstanding the paragraphs in this section, your probation period can be ended at any time before the end of your contract term by you, or by the RTB, in line with the Minimum Notice and Terms of Employment Acts 1973 to 2005.

Location

Your usual place of work will be at RTB offices in O’Connell Bridge House, D’Olier Street, Dublin 2.

Note: The RTB has a Blended Working Policy but this position does not qualify for blended working. Due to the nature of this position, you will need to be present in the RTB’s office to perform this role.

Salary Scale

The salary scale for the position (rates effective from 1st March 2025) is:

€29,534 - €47,950 per year

Annual leave

As a Clerical Officer, you will get 22 days of annual leave per year. This will rise to 23 days after five years’ service at this grade grade. Your annual allowance is subject to the usual conditions regarding the granting of annual leave. Itis based on a 5-day week and does not include public holidays.