Clerical Officer

The following reflects the typical duties you may be required to undertake if appointed as a Clerical Officer in the RSA:

• General clerical work, for example filing, photocopying, answering and making telephone calls, dealing with emails, etc., under the supervision of a designated manager.

• Supporting line managers and colleagues in the delivery of a quality service to all stakeholders.

• Working as part of a team in delivering services, working with colleagues across the organisation on working groups or project teams in meeting strategic and corporate objectives.

• Communicating and dealing with the public or customers, for example responding to queries and providing information face to face, by telephone, or via email or correspondence.

• Providing the highest quality standards in customer service.

• Using Information Technology on a daily basis, for example word processing, spreadsheets, database, email and internet.

• Maintaining high quality records in a thorough and organised manner.

• Checking all work thoroughly to ensure it is completed to a high standard.

• Approaching work in a careful and methodical manner, displaying accuracy at all times.

• Adhering to all relevant public health guidance and measures in place within the office environment to ensure the safety of all staff.

• Adhering to all health and safety policies and procedures in place for safe working within the workplace or when working from home.

• Adhering to all RSA policies and procedures, engaging with management in the rollout of strategic objectives and transformation projects.

• Any other duties deemed appropriate.

• In certain instances, positions may arise where specialist skills or experience are required, for example accounts or language skills. Suitable candidates may be selected for the purpose of filling such vacancies.

Key Skills

Clerical Officers will be required to be proficient in the following areas:

• Proficiency in Information Technology such as Outlook, Word, Excel and PowerPoint.

• Sound judgement and excellent decision making, problem solving, analytical thinking and interpersonal skills.

This job description is not intended to be a comprehensive list of all duties involved and consequently the post holder may be required to perform other duties as appropriate to the post which may be assigned from time to time by management and to contribute to the development of the post while in the role.

Essential Requirements

On the closing date of Wednesday, 18 March 2026, to be eligible for consideration a candidate must satisfy all of the following requirements:

• Have the requisite knowledge, skills and competencies to carry out the role.

• Be capable and competent of fulfilling the role to a high standard.

• Have a good general level of education.

• Have previous relevant work experience, preferably in a customer service office environment.

• Have an appropriate level and experience of relevant Information and Communication Technology skills, for example proficiency in Word, Excel and email.

• Be at least 17 years of age on or before 18 March 2026.

• Fulfil citizenship, health and character requirements.

• Ensure that they meet the criteria regarding Public and Civil Service Redundancy or Ill Health Retirement Schemes.

Desirable Requirements

These are not essential, but it would be a decided advantage for candidates to have some or all of the following:

• Additional education.

• Proficiency in the Irish language.

Key Competencies for Effective Performance at this Level

• Teamwork.

• Information Management and Processing.

• Delivery of Results.

• Customer Service and Communication.

• Specialist Knowledge, Expertise and Self Development.

Positions Requiring Specialist Irish Language Skills

The RSA is fully committed to fulfilling its obligations under the Official Languages Act. It is intended that vacancies arising which require staff to provide a full range of services through the Irish language (Functional Bilinguals) may be filled from this competition.

Individuals who have proficiency in the Irish language and who fulfil all other eligibility criteria set out below may indicate their interest on the application form.

Candidates who indicate their interest and who are successful at the final selection stages will be required to undergo certain assessments through Irish, for example interview and or written test, prior to being considered for such a position. They must achieve the required level in the Irish language, that is demonstrate a minimum Level B2 on the Europass self assessment framework.

Salary Scale

Based on 41.25 hours per week gross or 35 hours net, successful candidates will be paid on the Clerical Officer PPC scale (Pay Adjustments Updated 01 February 2026, Circular 07/2026).

Point 1 – €605.69 Point 2 – €639.04 Point 3 – €647.53 Point 4 – €664.05 Point 5 – €688.44 Point 6 – €712.80 Point 7 – €737.14 Point 8 – €754.87 Point 9 – €774.99 Point 10 – €798.31 Point 11 – €814.74 Point 12 – €837.85 Point 13 – €860.81 Point 14 (Maximum) – €896.63 Long Service Increment 1 – €924.78 Long Service Increment 2 – €949.31

Long Service Increments

After three years satisfactory service at the maximum point, you may qualify for Long Service Increment 1. After a further three years at Long Service Increment 1, you may progress to Long Service Increment 2.

Salary is paid weekly and the Authority operates a contributory pension scheme.

Candidates should note that entry will be at Point 1 of the scale and will not be subject to negotiation. The rate of remuneration may be adjusted from time to time in line with Government pay policy. Different pay and conditions may apply if, immediately prior to appointment, the appointee is a serving civil or public servant.

Probation

Candidates must satisfactorily complete a twelve month probationary period before a permanent appointment can be confirmed.

Annual Leave

The annual leave allowance will be twenty two working days rising to twenty three days after five years of service. This leave is based on a five day working week and is exclusive of public holidays.

Medical

A candidate who is not already in permanent employment with the Authority will be required, prior to appointment, to pass a medical examination by a doctor nominated by the Authority. The Authority bears the cost of this examination.

Superannuation and Retirement

The appointee will be offered public service pension terms and retirement age conditions in accordance with pension arrangements in the Road Safety Authority depending on the status of the successful appointee. Full details of the scheme are available at the Single Public Service Pension Scheme website.

In general, individuals with no prior pensionable public service history in the twenty six weeks prior to appointment will become members of the Single Public Service Pension Scheme which commenced on 1 January 2013.

Under this scheme retirement is compulsory at seventy years of age and the minimum pension age is sixty six years, increasing in line with State Pension age changes.

Eligibility to Compete

Candidates must, by the date of any job offer, be:

Candidates must be eligible by the date of any job offer.

Candidates must also disclose any previous civil or public service employment, including voluntary redundancy or retirement schemes or receipt of an ill health retirement pension.

Failure to disclose such information may result in disciplinary action.