Clerical Officer

Overall role and context:

SETU is committed to teaching and learning, the quality of its academic programmes and its leadership in widening participation in higher education. We are committed to the provision of quality higher education opportunities for all learners that meet the varied needs of learners, whilst also providing a platform for regional economic, social and cultural development.

Principal duties and responsibilities:

Duties and Responsibilities:

Assist with administrative tasks in the Student Services department to include (but not limited to):

• Act as the first point of contact for students and guide and signpost students appropriately

• Review Student Assistance Fund (SAF) applications using Cognito Forms and follow up

• Orientation and information days planning

• Registration and booking of appointments for various services

• Maintenance of accurate and up to date departmental records including expenditure records

• Data entry, filing, photocopying, and scanning of documents.

• Work with other members of staff to develop interactive activities and materials, appropriate to the target audiences, and tailored to the needs of the students

• Participate and assist in the organisation of various Student Services events, programmes and activities.

The role is likely to involve regular contacts with students, staff, the public, organisations and individuals at all levels where discretion, tact, courtesy and judgement will be constantly exercised. The postholder would be expected to exercise a good degree of initiative and be capable of working under a reasonable level of supervision.

The post holder will carry out such other appropriate duties as may be assigned by the Head of Learner Support and Student Services or their nominee from time to time.

The above requirements provide a broad outline of the duties and responsibilities attached to the position as currently envisaged. These may change over time in the context of evolving SETU objectives and organisational restructuring.

The post will require good knowledge and skill in the use of Information and Communication Technologies and the appointee will be expected to use new techniques and technologies as they arise. SETU will provide the necessary training as appropriate.

Person specification – Qualifications, Knowledge, Experience & Skills:

• Have the requisite knowledge, skills and competencies to carry out the role

• Be capable and competent of fulfilling the role to a high standard

• Have obtained at least Grade D3 in five subjects in the Leaving Certificate Examination (higher, ordinary, applied or vocational programmes) or equivalent or have passed an examination at the appropriate level within the QQI qualifications framework which can be assessed as being of a comparable to Leaving Certificate standard or equivalent or higher or have appropriate relevant experience which encompasses equivalent skills and expertise

Excellent computer skills with a good working knowledge of Microsoft Office packages (Word, Excel Outlook etc.) and use of other IT systems i.e. Cognito forms.

• Strong interpersonal and organisational skills

• Analytical and numerical ability, with strong attention to detail

• Excellent oral and written communication skills

• Flexibility and a positive attitude towards work

• Evidence of working as a team player with a flexible and positive approach to work.

Hours of Work:

The appointee will be required to work 35 hours per week together with such additional hours as required for the proper discharge of their duties.

Salary:

Clerical Officer salary scale: €31,119 - €48,425

Annual Leave:

22 days annual leave. Annual Leave will be in accordance with arrangements authorised by the Minister for Further and Higher Education, Research, Innovation and Science from time to time.