Clerical Officer

Overview of role:

The UPMC Sports Surgery Clinic Radiology Department provides a range of Diagnostic services which include MRI, X-ray, CT and Ultrasound.

Primary Duties and Responsibilities:

Welcomes patients and their families professionally and delivers excellence in the administration of the patient episode.

To ensure the seamless administration of the patient episode from referral to scheduling/handover to clinical colleagues.

Ensures that the patient is properly identified and that all records match, and are verified as correct by the patient.

Ensures all paperwork including insurance documentation is accurate, signed and in order prior to patient leaving Radiology Reception Ensures that all payments are deducted as necessary.

Rotates between reception and call centre as required.

Schedules patients as per requests. Seeks clinical advice as necessary.Verifies patient’s insurance details.

Answers the telephone professionally and according to policy.

Supports the retention of staff by contributing to the creation of a healthy work environment that supports teamwork.Treats colleagues, patients, families and visitors with dignity and respect at all times.

Demonstrates behaviours consistent with the clinic values, policies and procedures and forges good working relationships with administrative and clinical colleagues.

Ensures a quality service for patients and families by being flexible with assignments and in providing staff coverage.

Maintains patient confidentiality at all times and is discrete in all dealings with patients and their families.

Communicates effectively and efficiently with patients, families and colleagues. Addresses patient/family concerns/complaints immediately and seeks assistance as necessary.

Contributes to team meetings and offers solutions to problems as they arise.

Embraces change and participates in the implementation of new processes and procedures that will enhance departmental efficiency and effectiveness.

Abides by the clinic mission and values at all times and always acts as an ambassador for the clinic.

Follows all clinic policies and procedures.

Qualifications & Experience:

Education and Experience:

Educated to Leaving Certificate Level or equivalent

Person Specification:

Accurate data entry and keyboard skills

Self-directed and an ability to work independently

Diplomatic and tactful with the ability to build and maintain relationships

A team player with an open and flexible attitude

Excellent communication skills – written and verbal

Proficient in the use of Microsoft Office suite

Open to change and able to adapt to an ever changing work environment

Be of good character

Fluency in written and spoken English

Equal Opportunity Statement and Benefits

UPMC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

At UPMC we provide a total rewards program that is not only market competitive, but fair and provides growth opportunities for all our colleagues.

Compensation – Competitive pay for the work employees do – base pay, performance related pay and premium pay where applicable.

Performance and Recognition – Rewards for performance that supports the goals and mission of UPMC through our annual ACES programme.

Development and Career Opportunities – Opportunities for each employee to reach their career goals through continued learning and/or advancement.

About UPMC

UPMC is a renowned multinational academic medical centre committed to delivering people-focused care that’s close to home. Headquartered in Pittsburgh and affiliated with the University of Pittsburgh Schools of the Health Sciences, UPMC shapes the future of health through clinical and technological innovation, research and education. UPMC expands its expertise globally, bringing world-class care across continents through its UPMC International division — an owned and operated network of hospitals and ambulatory care centres in Italy, Ireland and Croatia. UPMC International brings new access to the signature specialty services of UPMC Hillman Cancer Centre, UPMC Sports Medicine and others to more people in more places around the world.

In Ireland UPMC has provided high-quality healthcare in the South East since 2006. UPMC’s operations in Ireland now include UPMC Whitfield Hospital in Waterford, UPMC Sports Surgery Clinic in Dublin, UPMC Kildare Hospital in Clane, and UPMC Aut Even Hospital in Kilkenny. Outpatient care is available at the UPMC Carlow Outreach Centre, UPMC Hillman Cancer Centre radiotherapy locations in Waterford and Cork, UPMC The 4th Practice in Mallow, and across UPMC Sports Medicine Clinics in Dublin, Waterford, Limerick, Tipperary, Cork, and Mayo. UPMC has also established a nationwide Concussion Network. UPMC's Global Technology Operation Centre is based in Kilkenny.