Clerical Officer

Primary Duties and Responsibilities:

· Located in our call centre updating and organizing medical records, including electronic health records.

· Scheduling and coordinating appointments

· Verifying patient’s insurance

· Completing and submitting insurance claims

· Preparing correspondence between doctors/physiotherapists etc. and their patients

· Providing quality customer service to patients

· Working in a professional environment

· Managing numerous clinical lists daily.

· Managing the day-to-day operations:

· Ensuring the out patient office runs smoothly. This involves checking patients in on arrival, arranging follow up appointments, taking payments, cashing up & any other duties the doctors/physiotherapists may require on the day.

· Managing the phones for the sports medicine department. We receive a wide range of calls for e.g. booking initial/follow up appointments, cancelling/re arranging appointments dealing with patient queries & patients looking for general information regarding the many services we provide

· Managing the Sports Medicine & GP mailbox.

Qualifications & Experience:

· Educated to secondary level.

EXPERIENCE/REQUIREMENTS:

· Experience working with customers both face to face and over the phone,

· Excellent customer services skills

· Excellent administration, organisational and time management skills

· Excellent presentation and accuracy of work

· Excellent interpersonal skills (written, verbal and telephone)

· Excellent planning and prioritisation skills

· Ability to work with discretion, sensitivity and maintain confidentiality

· Ability to deliver to tight deadlines and able to prioritise

· Ability to work with minimal supervision

· Experience in the acute clinic setting an advantage.

· Self starter with initiative and drive and an ability to think creatively and laterally.

· Focused with an ability to multi task in a pressurised environment.

· Diplomatic and tactful with the ability to build and maintain relationships.

· A team player with an open and flexible attitude.

· Excellent communication skills – written and verbal.

· Computer literate including use MS suite.

· Flexibility to work in a dynamic environment.

· Be able to identify potential difficulties and formulate solutions

· Goal orientated

· Ability to identify and engage in new initiatives to improve the patient experience.

This job description is intended to be an outline of the areas of responsibility. As UPMC and the post holder develop, this job description may be subject to review in light of the changing needs of the business.

Equal Opportunity Statement and Benefits

UPMC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

At UPMC we provide a total rewards program that is not only market competitive, but fair and provides growth opportunities for all our colleagues.

Benefits – Fully paid maternity and paternity leave for new parents. Competitive Pension Plan, company funded Death in Service Benefit

Performance and Recognition – Rewards for performance that supports the goals and mission of UPMC through our annual ACES programme.

Work-Life Balance – Flexible working opportunities to support you to work around external family commitments.

Development and Career Opportunities – Opportunities for each employee to reach their career goals through continued learning and/or advancement.

About UPMC

UPMC is a renowned multinational academic medical centre committed to delivering people-focused care that’s close to home. Headquartered in Pittsburgh and affiliated with the University of Pittsburgh Schools of the Health Sciences, UPMC shapes the future of health through clinical and technological innovation, research and education. UPMC expands its expertise globally, bringing world-class care across continents through its UPMC International division — an owned and operated network of hospitals and ambulatory care centres in Italy, Ireland and Croatia. UPMC International brings new access to the signature specialty services of UPMC Hillman Cancer Centre, UPMC Sports Medicine and others to more people in more places around the world.

In Ireland UPMC has provided high-quality healthcare in the South East since 2006. UPMC’s operations in Ireland now include UPMC Whitfield Hospital in Waterford, UPMC Sports Surgery Clinic in Dublin, UPMC Kildare Hospital in Clane, and UPMC Aut Even Hospital in Kilkenny. Outpatient care is available at the UPMC Carlow Outreach Centre, UPMC Hillman Cancer Centre radiotherapy locations in Waterford and Cork, UPMC The 4th Practice in Mallow, and across UPMC Sports Medicine Clinics in Dublin, Waterford, Limerick, Tipperary, Cork, and Mayo. UPMC has also established a nationwide Concussion Network. UPMC's Global Technology Operation Centre is based in Kilkenny.