Client Assessor & Live-in Care Coordinator

Client Assessor & Live-In Care Coordinator

Job Title: Client Assessor & Live-In Care Coordinator
Reports to: Client Services Manager
Location: Hybrid – Office-based with field visits
Employment Type: Full-time

Join our growing team as a Client Assessor & Live-In Care Coordinator, where you’ll play a vital role in assessing client needs and ensuring exceptional live-in care delivery.

This dual role is responsible for conducting comprehensive client assessments and managing the coordination of live-in care services. The role ensures that clients receive high-quality, person-centred care and that live-in carers are effectively matched, supported, and scheduled. You’ll be responsible for developing personalised care plans, ensuring compliance with HSE standards.

Key Responsibilities:

�� Client Assessments

• Carry out in-person or remote assessments for new clients. Phone and in person.
• Develop tailored, person-centred care plans and complete all required risk assessments.
• Ensure care documentation is compliant with internal policies and tender regulations.
• Review and update care plans as needed.
• Liaise with family members, healthcare professionals, and other relevant persons.
• Participate in our monthly on-call rota.
• Maintain accurate records within the care management system.
• Complete monthly KPI returns to the HSE in a timely manner.

�� Live-In Care Coordination

• Manage all aspects of live-in care packages, acting as the primary point of contact.
• Build and maintain carer rotas, ensuring seamless coverage across all live-in placements.
• Provide ongoing support to carers including onboarding, training reminders, and wellbeing check-ins.
• Conduct regular follow-ups with clients and carers to monitor satisfaction and resolve any issues.
• Ensure compliance with safeguarding practices, GDPR, and tender specifications.

�� Key Skills & Experience:

• Level 5 (or above) qualification in health related
• Strong knowledge of care planning and risk assessments.
• Excellent communication, organisation, and time-management skills.
• Ability to manage a busy workload and make decisions independently.
• Proficient in digital care systems and Microsoft Office.

�� Personal Attributes:

• Empathetic and client-focused.
• Calm under pressure and highly organised.
• Solution-oriented with attention to detail.
• Flexible and adaptable in a dynamic care environment.

What We Offer:

• Competitive salary package.
• Hybrid working environment (office and field-based).
• Ongoing training and development.
• Supportive, mission-driven team culture.
• Opportunities to grow within the organisation.