Client Care Supervisor For Southside

The Care Team is very excited to advertise an open position for a Client Care Supervisor for Dublin Southside.

The role is community based and requires a highly organised, flexible self-starter with excellent time management skills and good initiative. This is a hands-on management role based in the community. The successful applicant will be capable of managing all care aspects of day-to-day operations, be responsible and accountable, possess excellent communication skills and is confident to lead the implementation of all quality care initiatives.

Role and Responsibilities:

• Case management of community-based clients; Assessing new clients and developing/drafting client's care plans. Identifying needs and requirements for clients, providing assistance in achieving goals for them to remain in the community.
• Managing a team of healthcare assistants in the community. Introducing them to service users, shadowing care shifts to ensure the quality of care; training and upskilling healthcare assistants to ensure best quality of care.
• Assessment and facilitation of new and existing carers and clients regarding:
• Ensure that all changes to care plans are immediately communicated to staff.
• Identify and train care assistants as directed.
• Carry out assessments on clients.
• Introduce care assistants to the clients on their first call
• Spot checking teams of care assistants to ensure:

-They are working to the agreed care plan.

ii. They are working within their code of practice set out by Contact Care

iii. There is a safe working environment

iv. Equipment is being used correctly

v. Client care is at a high standard

• Supervising and directing activities of care assistants
• Accepting and processing changes and amendments to existing rosters.
• Assigning care workers to clients alongside Rosering team and Client Service Manager
• Ensuring all working patterns meet the needs of the company, clients and carers.
• Provide additional cover for client cases.
• Ensuring adequate cover is available for sickness, absenteeism or holidays.
• Liaising with clients and care workers to ensure an efficient service provision.
• Working with other members of the team to ensure high quality service provision.
• Maintaining accurate client database records.
• Any other duties as deemed necessary by the business.
• On call on week on/ week off basis ( 4 week cycle).
• To support and assist Client Services Manager to complete tasks effectively.

Requirements:

• FETAC or QQI Level 5 in Healthcare or an equivalent Healthcare Qualification
• Minimum of 1 - 2 years of experience in a Supervisory roles OR Minimum of 2-years of experience as Healthcare Assistant
• Good IT skills in Microsoft office and Outlook
• Excellent communication skills
• Full Clean Irish/EU Driving Licence
• Own Car (Optional)

Benefits:

• Competitive Salary
• Pool Car provided
• Rewarding working environment
• Work Mobile Phone
• Work related expenses will be paid
• Further professional development
• Free In-house trainings

About Contact Care

We are a multi award winning and leading home healthcare provider based in South Dublin. We look after a wide range of adults in the community with long term disabilities who require complex care (personal and social care; care of the older person). The Care Team is the first multi-professional organisation in Ireland to provide comprehensive home care. Our clients are located throughout Southside Dublin. The Care Team is an exciting dynamic nurse led organisation that work as a team, and we believe in supporting and listening to our employees.