Client Onboarding Administrator

Salary: €27,200 per year

What You'll Do

• Client Onboarding & Access Management: Manage the end-to-end process for new client accounts, granting access to essential Equifax data platforms such as ECOS and IDAMS.
• Account Maintenance: Accurately process client requests via Salesforce for account updates, including adding or removing users, updating product access, amending contact information, and creating additional branch accounts.
• Internal Collaboration: Liaise effectively with internal departments, including Sales, Compliance, and Technical Support, maintaining an engaged, professional, and pleasant manner at all times.
• Quality Assurance: Strictly adhere to all quality control procedures when processing requests, diligently identifying and highlighting any discrepancies or anomalies to ensure data integrity and compliance.

What Experience You Need

• Customer Centricity: A genuine commitment to putting the client first and delivering an exceptional service experience.
• Collaborative Team Player: The ability to work effectively and contribute positively within a close-knit team environment.
• Exceptional Attention to Detail: A proven track record of maintaining high levels of accuracy and precision in all work.
• Strong Communication Skills: Excellent verbal and written communication skills, with the ability to interact professionally with both internal and external stakeholders.
• Critical Thinking: The ability to analyse requests, identify potential issues, and apply logical reasoning to find solutions.

What Could Set You Apart

• Previous professional experience in a Client Onboarding, Account Administration, or similar role.
• Hands-on experience using Salesforce (CRM).
• Proficiency in Google Suite (Gmail, Sheets, Docs).