Client Services Specialist

Company Description

We are SGS – the world's leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 99,600 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer and more interconnected world. Our brand promise – when you need to be sure – underscores our commitment to trust, integrity and reliability. 

SGS’s Life Sciences services support the pharmaceutical, biotech, and healthcare sectors with expert testing, clinical research, auditing, and certification—ensuring product safety, quality, and regulatory compliance from development to market. 

The Client Services Specialist is responsible for managing customer relationships, quotations, contracts, project coordination and service delivery communications. The role acts as the primary interface between clients and laboratory operations, ensuring that customer requirements are clearly understood, translated into laboratory activities and delivered in accordance with agreed timelines, quality standards and regulatory requirements. The position plays a key role in client retention, customer satisfaction, revenue growth and the development of new business opportunities. 

Job Description

Role Overview

• Job Title: Client Services Specialist
• Job Type: Permanent
• Location: Ringaskiddy, Cork
• Hours: 39 hours p/w
• Salary: 55,000 - 72,000 p/a DOE

Overview of Role:

• Build and maintain strong relationships with clients, acting as their primary point of contact.
• Manage customer queries, service issues, and ensure a high level of client satisfaction.
• Prepare quotations, proposals, and contracts in line with customer requirements and business objectives.
• Coordinate the onboarding of new clients, projects, and products into laboratory operations.
• Act as the link between customers and laboratory teams, providing regular updates on project progress and testing activities.
• Monitor project timelines, turnaround times, and ensure customer expectations are effectively managed.
• Lead client business reviews, governance activities, and continuous improvement initiatives.
• Support customer audits, technical discussions, and site visits.
• Collaborate with operational teams to ensure customer commitments and service levels are achieved.
• Forecast customer demand and support capacity planning activities.
• Identify opportunities for account growth through cross-selling, upselling, and new service offerings.
• Maintain accurate customer, quotation, contract, and pipeline information within Salesforce.
• Support business development activities, customer engagement events, and revenue growth objectives.
• Ensure compliance with quality, regulatory, health & safety, and SGS standards and values.

Qualifications

You will also have the following:

• Science graduate degree in Chemistry, Pharmacy or equivalent education 
• Minimum of 3-5 years in analytical testing, quality assurance, laboratory operations or client facing pharmaceutical services 
• Experience managing customer relationships in a regulated industry.
• Understanding of pharmaceutical development, release testing, stability testing or microbiology services.
• Experience preparing quotations, proposals or contracts desirable

To be considered for this role, you must hold a valid and eligible work permit or visa that authorizes you to work in Ireland.

Additional Information

ADDITIONAL INFORMATION

At SGS, we believe in rewarding our employees for their hard work and commitment. As part of our team, you would be eligible for:

• Pension scheme + Life Assurance 
• Annual Bonus Scheme 
• Enhanced Annual Leave plus bank holidays 
• Health & Wellbeing initiatives