Client Solutions Specialist, Capability Building & Training

Job Title:

Client Solutions Specialist - Capability Building & Training

Location:

Dublin, or Shannon (subject to capacity)

Salary:

€53,071 - €76,227 per annum contributory superannuation

Rising to €78,059 by long service increments

€50,700 - €72,527 per annum non-contributory superannuation

Rising to €74,267 by long service increments.

Role Purpose:

The Operations & Digital team supports client companies to enhance their capability productivity, competitiveness and operational effectiveness by developing their operational capability through continuous process improvement, delivering client digitalisation supports and effective AI adoption through driving process innovation, enabling effective technology adoption & capability building through training.

This role provides specialist expertise in Operational Excellence across people, process, and technology, supporting clients to build capability and deliver sustainable improvements in operational effectiveness.

Working closely with clients and Enterprise Ireland colleagues, the role shapes and guides Operations, Digital, and AI-focused initiatives & delivery of supports. Responsibilities include conducting benchmarking, supporting project scoping, training needs analysis, and contributing insights including on external service providers within the broader ecosystem.

The role also supports the continuous improvement of team practices to ensure a high-quality client experience and contributes to the development and refinement of financial supports that enable client investment in operations, digitalisation, and AI.

Aligned with Enterprise Ireland’s operating model, the role combines operational excellence expertise, commercial judgement, and an understanding of digital and AI to help organisations build efficient, future-ready operations in a practical and value-driven way.

Key Deliverables

• In line with the Client Operation Model, collaborate with sectoral colleagues to identify and validate clients’ capability development needs, aligning interventions with client growth objectives, and using operational excellence principles to identify & develop the most effective solutions and supports to address strategic Operational capability needs & challenges
• Lead proactive engagement with client companies to design and develop impactful training and capability‑building projects, ensuring alignment with operational excellence principles and maintaining strong partnership with the Client Solutions Lead & wider delivery team throughout
• Conduct rigorous evaluation of client applications, including detailed commercial and financial assessment of training proposals, and confidently present recommendations to key decision makers in collaboration with the Client Solutions Lead
• Support the EI approvals process which will include the development and delivery of presentations at Committees
• Evaluate outcomes and capture insights on operational impact and using these learnings to strengthen future engagements and support continuous client improvement
• Continuously develop specialist expertise and analyse emerging trends to identify future client opportunities and challenges, informing strategic direction in these areas.
• Contribute to the development of operational excellence methodologies and tools, helping to refine team approaches and improve the overall client experience across capability development, process innovation and technology adoption
• Facilitate opportunities for clients to engage with other companies to understand and explore best practice Operations and digitalisation approaches, through the development and delivery of relevant programmes, events, fora, online and face-to-face activities. This included managing the procurement, design and delivery of appropriate Operations & Digitalisation programmes
• Build & manage strong relationships with relevant internal and external stakeholders to develop the most effective approach to the provision of operational excellence support for our clients, with the aim to ensure all activities are carried out to best practice standards in terms of quality, relevance, impact and value for money
• Contribute to a continuous improvement ethos in helping deliver client service excellence as a core feature of our culture and operating model. This may include the need to work outside of core office hours
• Be a champion for values-based decision making within the team

Functional Competencies (Key Skills and Knowledge)

• Strong expertise in Operational Excellence, including Lean/process improvement, digital enablement, and capability development is essential
• Experience working with clients in a consultative way to diagnose organisational challenges and deliver practical solutions is essential
• Ability to build and manage client relationships, assess business needs, and translate these into effective solutions and development initiatives is essential
• Proven ability to work collaboratively in a team environment and manage multiple priorities effectively is essential
• Excellent communication and presentation skills, including report writing and use of Microsoft tools (Office, SharePoint, Teams) is essential
• Clear understanding of the phases of company growth and the challenges they face
• A strong communicator, comfortable working across all relevant functions and grades to arrive at optimal end results, demonstrating resilience as needed
• Demonstrated significant experience in project management, managing multiple projects to meet agreed timelines
• Strong influencing skills, including the ability to network effectively, to proactively build and maintain effective engagement with colleagues, clients, external partners, and other stakeholders
• Understanding of Enterprise Ireland strategy and policies, and State Aid rules is desirable
• A qualification in Lean/Operational Excellence and/or Change Management and/or Digital Transformation is desirable
• A champion for the adoption and usage of existing and new technology to inform better data driven decision making and optimize workflow processes
• Willingness and flexibility to travel to regional clients / events will be required.