Clinic Co-ordinator

Working hours: Full Time Hours

Experience level: Previous Optical experience is NOT essential for this role.

At Specsavers, our Clinical Co-ordinators are the support pillar of the shop floor.

The main aim of this role is to ensure that all customers who are visiting for an appointment are seen quickly and efficiently, helping to maintain a smooth journey throughout their visit.

As the first point of contact for each patient, your role is essential to uphold the efficient running of the clinic and guarantee the best customer experience.

• Provide a warm welcome for every Specsavers customer and guide them to the seating area of the store if they have an appointment.

• Manage the seating area efficiently, ensuring all customers are spoken to and any immediate questions or requirements that that have are attended to.

• Measure the waiting times in store and fully explain the reasons behind any delay of more than five minutes to a customer’s appointment, understanding the impact this might have on them

• Have a thorough knowledge of the appointment diary each day so that any emergency or walk in customers can be accommodated where possible.

• Liaise with the store manager to ensure that the daily clinics are set up effectively, including appropriate test times, avoiding similar side-by-side appointments.

• Work with the optician team to review waiting times performance, how waiting times can be reduced and how clinics can run on time.

• Work to Specsavers Customer Service Standards

• Actively seek to improve your own skills and product knowledge.

• Use your strong organisational skills to effectively manage the customer appointment times.

• Create a great store atmosphere by ensuring appointment times run smoothly wherever possible.

You’ll need to be well-organised, approachable, and great in a team, understanding the flexibility required to meet the changing needs of the store.

If you have previous optical retail knowledge and a passion for customer service, then this could be the role for you! We will continue to develop and expand your knowledge long into the future. Join our team and you’ll discover why at Specsavers, we pride ourselves on providing the foundation for exciting, long-term careers.

CLICK THE APPLY BUTTON TO GO TO THEIR CAREERS PAGE WHERE YOU CAN CHECK THIS JOB AND ALL OTHER OPPORTUNITIES AVAILABLE.