Clinic Coordinator

About the role

Based in our Derry/Londonderry Clinic - We are looking for someone to build their professional career with Hidden Hearing as an integral member of our Derry/Londonderry Clinic team, who are helping patients hear better, every day. As Clinic Coordinator, you will be in the position of delivering our life-changing hearing healthcare firsthand, whilst building yourself, your colleagues and our patients for success.

The central responsibilities of this role are;

Patient Care - provide a high quality of professional patient care to all inbound and outbound calls, covering the Derry/Londonderry area.

Telemarketing – manage all inbound and outbound telemarketing calls/leads for the Derry/Londonderry area, and ensure weekly/quarterly and annual targets are met and diaries are full. Our expectation is for our Clinic Coordinators to complete 80+ calls per day. Previous telemarketing experience advantageous.

Brand Ambassador - representing Hidden Hearing, you will uphold our core values on a daily basis by consistently delivering a phenomenal patient care experience that we, as the modern hearing care experts, have been providing for almost 40 years.

There is a basic, and commission, giving On Target Earnings of circa 30K per annum.

At Hidden Hearing is dedicated to each of our employee's wellbeing; we will listen to you, help you live an engaged work life, and will treat you with respect and fairness.

If you think that you would be a suitable candidate to join our Hidden Hearing team, we would be delighted to hear from you.

Job Types: Permanent, Full-time

OTE for this role circa: £35K per annum

Benefits:

• Additional leave
• Company events
• Company pension
• Cycle to work scheme
• Employee discount
• Referral programme
• Sick pay
• Store discount

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No weekends

Supplemental pay types: 

• Commission pay

Work Location: In person