Clinic Lead

Clinic Lead – Northern Ireland Clinics – (Job Ref: 25N/CLLD)

We are currently looking to recruit a Clinic Lead to oversee and coordinate the daily running of the clinics, alongside the Operations Manager. Working and liaising along with the Operations Manager to ensure a high quality of personalised care experience for all clients. This role is to help ensure that the patient journey is a smooth and stress-free experience. 

Location: Based within one of the NI clinics and will be required to travel regularly between clinics in Crumlin, Foyle, Holywood, Lisburn Road and any offsites. 

Contract Offered: Full-time, permanent 

Working Hours / Shifts: 8.40am to 5.20pm, Monday to Friday. Some flexibility will also be required. 

For this position, as you may be in contact with live blood samples, you must be vaccinated against Hepatitis B or be able to get it following a successful interview stage.

In line with Care Quality Commission guidelines, the successful candidate will be required to undergo an enhanced Access NI Check.


What does this role involve 

• Represent Randox Health as first point of contact for clients and professional stakeholders. 
• Provide continuity of care by co-ordinating all appointments and investigations (internal and external).
• Assist the Operations Manager in managing the clinic team and ensure smooth running of all clinic procedures and activities.
• Log all incoming calls and where required information on calls maintaining detailed and accurate records in PIS system.
• Liaise and follow-up with professional partners, Randox associates (GP, Consultants), and nursing staff as required.
• The operation of the company PIS, updating all calls, client details and enquiries, appointments, bookings, sales.
• Carry out clinical testing.
• Ensure all relevant documents for each client are uploaded into the patient portal of the PIS.
• Successfully sell RH packages with in-depth knowledge on packages, offerings, and promotions.
• Ensure timely follow up client for return appointment.
• Maintenance and reporting of the office accounts.
• Proactive follow-up and convert enquiries to bookings and seek advice, as necessary.
• Recognise, pre-empt, and take steps to avoid incident, issue or complaint and escalate, as appropriate. 
• Assist and ensure sufficient overall management of the clinic with regards to supplies, equipment, fixtures, and fittings.
• Attend functions / events / clinics where applicable as a company representative.
• Completion of timely financial reports; daily revenue; weekly KPIs; monthly reports.
• Coordinate and distribute the workload evenly within your clinic.

Essential Criteria 

• Knowledge of products and clients 
• Excellent verbal and written communication skills.
• Professional telephone etiquette and manner.
• Proficient level of IT literacy.
• Flexibility with working hours, as required by the business inclusive of evenings and weekends.
• Exemplary customer service skills and experience.
• Ability to manage existing clientele and generate new clientele at the same time.

Desirable Criteria

• Experience in private healthcare 
• Experience in managing a team.
• Sales/Retail experience 
• Valid UK driving licence