Clinical Receptionist

About the Role

We’re looking for a warm, organised, and professional Receptionist to become the welcoming face of our busy practice in Kilcock. This is a key role where you’ll help create a positive first impression for every patient while keeping the day-to-day operations running smoothly.

If you enjoy working with people, thrive in a fast-paced environment, and take pride in delivering excellent service, this could be a great fit.

What You’ll Be Doing

Patient Experience

• Welcome patients in a friendly and professional manner
• Support check-ins and ensure patients feel comfortable and informed

Appointments & Scheduling

• Manage bookings, cancellations, and confirmations
• Keep the daily schedule running efficiently

Phone & Communication

• Answer calls, handle enquiries, and direct messages appropriately
• Provide clear and helpful information to patients

Administration

• Maintain accurate patient records
• Assist with forms, documentation, and general office tasks

Billing & Insurance

• Support patients with billing queries
• Assist with insurance claims and coverage checks

Front Desk & Organisation

• Keep the reception area clean, organised, and welcoming
• Monitor and restock office supplies and patient materials

Team Support

• Work closely with clinical staff
• Help ensure a smooth and coordinated patient journey

What We’re Looking For

• Previous experience in a receptionist or administrative role (dental/medical experience is a bonus)
• Strong communication and people skills
• Excellent organisation and multitasking ability
• Confident using computer systems
• A calm, professional approach—even in busy situations
• A friendly, empathetic attitude with patients
• Flexibility for occasional evenings or weekends

What We Offer

• Competitive salary (based on experience)
• Supportive and friendly team environment
• Ongoing training and development opportunities
• A varied and rewarding role where no two days are the same