Coach

Job Title: Energy Coach

Reporting to: Coach Team Lead

Location: Greater Belfast

Hours: 35 hours per week

Salary: £15.81 per hour (equivalent of £28,773 per annum)

Contract Term: Fixed term until 30th September 2026 (Possibility of extension dependent on funding)

Job Background

Bryson exists to make the greatest difference to the greatest need.

The Bryson Pathways to Net Zero programme will guide the participants from 300 homes to improve the energy efficiency of their homes to improve their health, save money and move towards Net Zero greenhouse gas emissions:

• 300 homes to be made more energy efficient

• Participants to become aware of energy saving measures through education on energy efficiency from the Coach

• Identify required property interventions

• Homes to make 10% savings on their energy bills per year

KEY TASKS & RESPONSIBILITIES

The Pathways to Net Zero Coach will be the principal point of contact with participating householders, assessing their energy use, and other circumstances, and providing advice, support and feedback.

Services will be delivered via face-to-face home visits.

Occasional evening or weekend work may be required.

Duties will include:

• Recruiting households to the scheme.

• Carrying out face to face base line surveys with households.

• Establishing their energy use patterns, recording energy use data from meters and bills. Record key appliances used and identifying areas of potential energy reduction.

• Provide advice to participating householders on energy saving measures that can be taken and agree a plan for the house.

• Discuss with the householder whether there are other needs that can be met through Bryson (e.g. health, education, employment or income).

• Advise homeowners on best energy tariffs available and assist with switching if appropriate.

• Advise on heating/insulation.

• Provide support with budgeting for energy bills and how to read and understand bills.

• Complete all reporting daily.

There are several standard duties and responsibilities that all employees irrespective of their role and level of seniority within Bryson Pathways are expected to be familiar with and adhere to:

• Participate in all relevant training when required – Energy training will be provided as part of the role.

• Prepare for and participate in Annual Performance Reviews.

• Observe all relevant Health & Safety rules and regulations.

• Carry out any other relevant tasks, which may from time-to-time, be required.

• Promote and comply with Bryson Pathways policies on diversity and equality both in the delivery of services and treatment of others.

• Ensure confidentiality at all times, only releasing confidential information obtained during the course of employment to those acting in an official capacity and in accordance with the provisions of the Data Protection Act and amendments.

• Comply with Bryson Pathways protocols on the appropriate use of telephone, e-mail and internet facilities.

• Comply with the principles of risk management in relation to individual and corporate responsibilities.

• Observe and adhere to all Bryson Pathways Policies & Procedures.

• Partake in all Bryson Pathways Quality Initiatives.

• Assist if required with Bryson Pathways fundraising activities.

This job description is a broad picture of the post at the date of preparation.

It is not exhaustive and as such, the post holder will be expected to be flexible.

It is recognised that jobs change and evolve over time and any necessary changes will be discussed with the post holder.

Salary: £15.81 per hour (equivalent of £28,773 per annum)

Hours: 35 hrs per week

Experience

Minimum of 1 years experience in a customer/client facing role working closely to provide one to one advice and/or support.

Experience of working in areas of multiple deprivation would be desirable (but not essential).

Education

At least 2 GCSEs at grade C and above including English & Maths, or equivalent qualifications.

Knowledge

Knowledge of energy efficiency would be desirable (but not essential).

Good level of IT literacy, especially in using Apps on portable devices.

Proficient in the use of MS Word, Outlook, internet.

Skills & Aptitudes

Skills and personal qualities – Communication; listening; empathy; organisational; observational; report writing; file recording.

Ability to methodically and calmly follow a process.

Excellent written and oral communication skills.

Flexibility and adaptability.