Collections Advisor

Who are we?

We’re an ambitious, forward-thinking global business who build transformative solutions for our customers to deliver best-in-class sustainable mobility, connectivity and technology solutions. We support our customers with a range of products and services to meet their needs. 

This is where you come in. We are on a journey of growth. We pride ourselves on being at the forefront of technology innovation and we invite you along on this journey.

We would love to welcome you to our Galway office, working hours of Monday-Friday, 8:30 am – 5:00 pm.

Job Description

As a Collections Advisor you will play a key role in supporting our collections team by managing customer accounts and recovering outstanding debts. This position requires a customer-focused professional with excellent communication skills, who can handle customer queries with empathy while working towards company objectives.The ideal candidate will have experience in collections or customer service, a strong problem-solving approach, and a passion for delivering high-quality service.

Some of your daily responsibilities:

• Manage a portfolio of customer accounts, making outbound calls and responding to inbound inquiries to collect on outstanding balances. 

• Negotiate payment arrangements and schedules that balance customer needs with company objectives. 

• Handle customer queries professionally, providing accurate information and guidance regarding account status and payment options. 

• Maintain detailed records of all communications and actions taken on customer accounts. 

• Escalate complex cases or at-risk accounts to the Senior Collections Advisor or Collections Supervisor/Manager as needed. 

• Ensure compliance with company policies and regulatory requirements during all collections activities. 

• Identify opportunities to improve customer satisfaction while maximizing collections performance. 

• Support the team by participating in training sessions and sharing best practices. 

• Meet individual and team performance targets, contributing to the overall success of the collections team. 

Qualifications

What do we expect of you?

• Minimum of 1 year of experience in collections, customer service, or a related field.
• A positive, customer-focused approach with a high level of empathy and patience with the ability to handle challenging conversations tactfully and professionally
• Proactive and adaptable, with a willingness and ability to learn, adapt and improve.
• High level of integrity and commitment to ethical standards.
• Basic knowledge of collections processes, and relevant regulatory requirements is a plus.

Additional Information

Our benefits:

• Healthcare services via Irish Life
• Life assurance
• Employee fuel card scheme
• Employee assistance programme
• 24 hour wellness and healthcare assistance via ‘Help@Hand’ by Unum
• Free on-site breakfast provided each morning