We expect everything from an Advisor that our customers do and we want Apple to be a reflection of the world around us. You’re a problem-solver and easily connect with customers. You exceed their expectations with your guidance, knowledge and real passion for technology. You’re enamoured by the way things operate and have the ability to figure out how technology works when things go wrong. You have excellent verbal and written communication skills, as well as the ability to effectively prioritise and manage your time. You can multitask across systems and applications while analysing, isolating and resolving a variety of complex technical issues. You effortlessly engage, explaining step by step solutions with patience and an approach tailored to each individual customer. You’re not only here to help fix technical issues, but also provide an incredible customer experience. Because you’ll work independently from home, you’ll need the discipline and ability to work remotely from coworkers and management. Does this sound like you? If so, you could be the next Apple At Home College Advisor. This is a work from home position.
As an Apple At Home Advisor, you’ll be supporting many of our popular products, from iPhones to iPads and iPods. As our customers’ first point of contact, you’ll be the friendly voice of Apple, providing world class customer service, troubleshooting and technical support. We’ll rely on you to listen to our customers and use your technical knowledge, creativity and passion to meet their needs — and remind them that behind our great products are amazing people. Because we believe our individual backgrounds, perspectives and passions help us create the ideas that move all of us forward. We’ll train you to be the best. This position comes with competitive pay, great benefits, eligibility to participate in our company stock plan, time off and product discounts.