Commercial Coordinator

OVERALL ROLE OBJECTIVE: The post holder is responsible for carrying out all duties relating to Commercial operations tasks.

JOB SPECIFIC RESPONSIBILITIES: The post holder will: 1. Receipt of orders via post, fax, phone, EDI and email. Check customer accounts where necessary. Process all orders through Tropos system ensuring all prices, discounts and quantities adhere to relevant price lists/customers terms. 2. Send customer overdue letters and statements when necessary. 3. Apply to external companies for credit references for new customers. Set up new customer accounts on Tropos system and process relevant paperwork. 4. For new accounts and current accounts ensuring all schedule 5, GDP and WDA licences are available and checked in the Eudra/ MHRA website for legitimacy. Annual GDP reviews will be collated. Keeping the licencing file update to in preparation for any audits. 5. Liaise with Commercial Support Manager regarding availability dates for backorders. Regularly check stock status for product availability, expiry dates etc. Prompt invoicing of backorders when products become available. 6. Carry out end of day sales routine, which involves invoicing, processing daily sales reports, backorders report, despatch notes report and distribution of these to relevant personnel. 7. Collating the cash receipts, from the bank and into cash books, ensuring each payment is recorded correctly. Creating the weekly cashflow. 8. Manage debtor’s collection for all outstanding invoices. Ensuring accounts are kept up to date. 9. Process monthly sales reports, by customer, by products and by country and by commercial generic targets. Review the sales information and discuss any issues with sales with the Head of Commercial Operations and formulate a strategy to respond to customer needs. 10. Processing Iqvia monthly reports, for all direct pharmacies sales by product and list prices in the correct format. Ensuring these are available in time for submission to IMS. 11. Report the monthly rebates in the appropriate spreadsheets, to ensure the information is available for the monthly financial accounts. 12. Keep monthly sales report by product and average selling price up to date on monthly basis. Ensuring accurate calculations of the rebates. Review average selling prices are in line with budget. 13. Ensure customer invoices are sorted and posted on time. 14. Maintenance of price list files on Tropos to ensure prices are updated on time and accurately, to ensure the invoicing for all products are correct. 15. Maintenance of EDI customer system, listing the pricing and EAN codes, where necessary for changes in product details and adding new products. 16. Dealing with customer service queries with regards to deliveries, damages, shortages, price queries, account queries, short-dated stock/returns. Submit credit claims to distribution companies when necessary. Review the customer’s queries and report any reoccurring queries to try to improve our customer service levels. 17. Dealing with the transport companies, ensuring all orders are delivered on time and ensuring the wholesalers have enough stock for the demand. 18. Creating adhoc sales reports for the marketing and sales teams. 19. Arrange the samples for the Metabolics products to be despatched and delivered to the customer and keeping the traceability of the stock. 20. Complete the goods in book, for all stock delivered every month. 21. Complete the month end process for the Stock valuation. 22. Assist with new commercial projects, on an ongoing basis. QUALIFICATIONS

• GCSE Mathematics & English (A-C)

EXPERIENCE

• Accounts Receivable, invoicing, order processing customer services.