Commercial Services Coordinator

OVERALL ROLE OBJECTIVE:

The Commercial Services Coordinator is responsible for the coordination of multiple commercial supply and scope change projects, on behalf of Almac Pharma Services’ clients. As a key part of the commercial client management function, the Commercial Services Coordinator will support the management of new product introductions and on-going account management, to enable on-time, in-full delivery. They will also be responsible for maintaining accurate records of client orders, sales and forecasts.

JOB SPECIFIC RESPONSIBILITIES:

1.     Work on behalf of Commercial Services department, supporting the Commercial Relationship Managers and Commercial Supply Managers with the smooth running of Client’s commercial accounts.

2.     Generate documentation associated with product supply, including New Item Code request forms, Bills of Materials, Sales Order Creation forms, and Change Requests, as required.

3.     Review & assess client purchase orders, managing all deliverables required to be in place prior to loading the order to the ERP system. Track the progress of works orders in the order fulfilment process, advising the Commercial Supply Manager of any issues affecting the commercial order promise date.

4.     Liaise effectively with those internal functions involved with commercial product supply, including, but not limited to: Production, Quality, Logistics, Packaging Design, Planning and Purchasing.

5.     Carry out the various logistics functions and transactions necessary to ensure the sourcing, procurement, receipt and use of materials for new projects and ongoing stock management.

6.     Liaise with the Logistics department, to ensure shipments of commercial product are on time and all the relevant paperwork is provided, to both internal and external parties, in an efficient manner.

7.     Track the progress of various product supply related documentation e.g. batch records, commercial product specifications, change requests etc. Maintain accurate and appropriate records and reference documentation for the provision of internal management information.

8.     Assist the Commercial Supply Manager with uploading client forecasts and tracking purchase orders from clients on a monthly basis. Provide support to the Client Relationship Manager in maintaining/tracking client forecasts relative to trends or significant changes and identifying new SKU launches from those forecasts.

9.     Assist the Client Relationship Manager with the management of New SKU introductions and any associated rapid launches as well as changes in scope on client accounts.

10.  Assist in the preparation of presentations, summaries and reports relating to the activities of the department, including financial budgets and Key Performance Indicators (KPIs).

11.  In conjunction with the Commercial Relationship Manager, coordinate client visits to Almac Pharma Services, ensuring each visitor is handled in an efficient and professional manner.

12.  Organise, participate in and keep accurate minutes of internal and external meetings, calls, client visits, as required, in performance of the function.

13.  Identify and respond efficiently and effectively to all client needs, maintaining a professional approach at all times.

14.  As necessary, conduct administrative duties associated with the position.

QUALIFICATIONS

Bachelor’s Degree (or equivalent) qualification

KEY SKILLS

Excellent written & verbal communication skills

Demonstrate organisational and time management skills

Exceptional interpersonal and negotiation skills

Proven ability to work effectively on own initiative and within a team environment.