Community and Tenant Engagement Worker

Job Title: Community and Tenant Engagement Worker

Location: Dublin region, with some National responsibilities

Salary: €39,017 - €50,493 gross per annum (Please note that offers are typically made at the beginning to mid-range of the advertised salary, based on skills and experience)

Contract Type: Permanent full-time

Hours: 39 hours per week (Monday-Friday)

Job Purpose: The Community and Tenant Engagement worker will work with the Community and Tenant Engagement Team to support the development of vibrant, sustainable communities. The postholder will engage with tenants and local communities to identify and address their needs, foster positive relationships, and support initiatives that encourage community cohesion and engagement.

At an individual level, this service is designed to increase positive attitudes, instil a sense of hope and empowerment, and act to prevent, reduce, or eliminate risks such as anti-social behaviour (ASB) and criminality. A key focus of the role will be including tenants and other stakeholders in the planning, delivery, and evaluation of services to ensure a clear focus on their wishes, feelings, and safety.

Group Work:

• Develop group cohesion and promote pro-social norms to enhance tenants’ ability to play an effective role in their community.
• Work in partnership with children, young people, families, professionals, and communities.
• Strengthen informal support networks through integrated programs involving statutory, voluntary, community, and private sectors.

Community-Wide Work:

• Advocate for community-level changes in policies and institutions that impact tenants' lives.
• Implement strategically designed prevention and intervention efforts to improve outcomes for children, young people, and families.
• Adopt a holistic, evidence-based approach to mitigate the impact of ASB, criminality, and broader community issues.

Collaboration:

• Effectively collaborate with internal and external stakeholders to advance the aims and goals of the organisation.
• Develop and maintain deep local networks and partnerships with existing community and statutory organisations.
• Communicate effectively with a diverse range of people.

Evidence-Based Approach:

• Use of evidence-based approaches to decision-making to support the organisation's commitment to being a learning organisation.
• Utilise qualitative and quantitative data to assess the effectiveness of the role and the impact of the service.
• Share learnings and experiences with colleagues to improve community initiatives.

Tenant Engagement:

• Engage with individual tenants, tenant groups, and resident groups to shape estate priorities and provide feedback on services.
• Develop opportunities and events that empower tenants to voice their opinions.
• Work with tenants to identify and implement minor works and environmental improvements.
• Communicate effectively with tenants about service developments and other important matters.

Team Working:

• Adopt a ‘one team’ approach, working collaboratively across the organisation.
• Support Housing Services by collaborating with regional colleagues, Customer Service Centre staff, Rent Officers, and others.
• Liaise with support teams to help them achieve their priorities.

General Duties:

• Provide a consistently outstanding service that makes a real difference in tenants’ lives.
• Maintain accurate and up-to-date tenant records in compliance with GDPR requirements.
• Provide regular updates and reports, keeping the team informed about local issues.
• Report concerns regarding tenant welfare.
• Ensure a safe environment by implementing all health and safety requirements.
• Document compliance with organisational reporting systems, including Active H and Quality System.
• Undertake any other relevant duties as assigned.

Qualifications:

• A third-level qualification in, community development, youth work, housing or a related discipline is desirable.

Experience:

• Demonstrable experience in customer service, relationship management, and dispute resolution.
• Hands-on experience in community support delivery, community change, ASB intervention, and/or tenancy support.
• Proficiency in IT-based management systems and standard Microsoft Office applications.

Skills and Behaviours:

• Empathetic and reflective in practice.
• Strong group facilitation skills.
• Excellent customer service and interpersonal skills.
• Strong oral and written communication abilities, including chairing meetings, report writing, minute-taking, and presentations.
• Strong organisational, planning, and problem-solving skills.
• Analytical mindset with the ability to interpret data and apply an evidence-based approach.
• Leadership capability and influencing skills.
• Open to learning and professional development opportunities.
• Able to work independently with integrity.
• Results-focused and committed to delivering quality outcomes.

Please note a current full drivers' licence and own transport is required for this position.

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