Community Engagement Manager

Salary: PO3 SCP 33-36 £42,708 - £45,718 per annum Hours: 37 hours per week, Monday to Friday (9.00 am – 5.00 pm). A flexible working hours scheme is in operation. The postholder may be required to work additional hours and outside normal working hours including weekends as are necessary, to meet the needs of the post. Duration: Permanent The Council may retain a list of reserve candidates arising from this recruitment for any vacancies which may arise which are the same or similar and are of an equal grade of pay throughout the Council area. Such a reserve list will be compiled and held for a period of 12 months. All employees are expected to model the Customer Care behaviours of “Serve Passionately, Engage Positively and Deliver Consistently.” Environmental Services also have the following Mission and Values:

Mission: To be Northern Ireland’s leading Environmental Service so that our communities, staff and environment have an opportunity to thrive.

Our Values: • We value, believe and invest in our staff and resources. • We operate within a safe, resilient and sustainable working environment. • We deliver an agile and dynamic service fit for the future and our community. • We embrace our diverse cultures in an inclusive, open and transparent way.

JOB PURPOSE: The post holder will be the Council’s Lead Officer regarding engagement with Communities and Stakeholders regarding appropriate legislation and policies as directed by the Head of Environmental Services and the Waste Business & Outreach Manager. Ensure at all times a customer-focused, efficient, safe and effective Service including managing the development of research, programmes and initiatives to promote and educate users and staff in sustainable waste practices throughout the Borough. Manage the development of Education Campaigns and Marketing materials. The post holder will be expected to monitor and collect data relevant to the outcomes and targets of the service and monitor outputs in a way that supports the delivery of high-quality services that adopt best practice. The post holder will be expected to assist with monitoring and collecting data relevant to the outcomes and targets of the service. The post holder will be required to work collaboratively and proactively to foster and sustain effective relationships and partnerships with a wide range of internal and external stakeholders including other officers, elected members, outside bodies and local citizens to advance the Corporate and Departmental agendas.

MAIN DUTIES AND RESPONSIBILITIES: 1. Engage with communities and stakeholders to identify opportunities for programme development and innovative waste activities to influence behaviour change with regard to household and business waste disposal practices. 2. Support the development and delivery of projects, events, campaigns and educational resources in collaboration with internal & external stakeholders to promote behavior change in relation to waste & recycling. 3. Carry out research, source or develop high quality creative learning education resources / interpretive material for distribution to internal staff, schools, public, private, voluntary and non-government organisations. 4. Investigate and address complaints or requests for service from members of the public with regard to the Council recycling and waste services. 5. Manage and develop staff to ensure that they and any employees for which they are responsible: • Promote a “One Council” approach; • Operate within Council policies; • Effectively manage their teams, positively contributing to wellbeing and high levels of employee engagement; • Implement and review appropriate training and development programmes for employees to ensure sufficient skills, capacity and knowledge within the service; • Deliver services in the most efficient and equitable manner and in accordance with Council governance and financial regulations; • Efficiently and effectively manage available resources; • Work in a corporate and collaborative way with other services and departments; • Deliver their agreed targets. 6. Support the Head of Department and the Waste Business & Outreach Manager with proactive sourcing, application identification and monitoring of funding opportunities for circular economy to maximize the quantity of waste recycled and diverted from landfill within Council. 7. Support the Waste Business & Outreach Manager with the identification of innovative and alternative opportunities in support of climate, sustainability and the circular economy. 8. Liaise with other departments including Council’s sustainability team to provide departmental information relating to climate and sustainability activities, ensuring Council & departmental legal obligations are met. 9. Manage their team to deliver community events and initiatives including visiting households or recycling facilities, answering queries, advising and encouraging good practice.

10. Contribute to the development, delivery and monitoring of Service targets while undertaking research to establish needs and priorities to inform decisions. 11. Support the Waste Business & Outreach Manager in the development, delivery and monitoring of the Department’s Business Unit and Performance Improvement Plans, Waste Management Plan and Strategy and other relevant strategies or policies. 12. Develop and deliver opportunities for events and activities that engage with key stakeholders to seek opportunities to deliver services and projects in the Department, Directorate and the Council, including joint provision with education providers, volunteering, shared services with other Councils, public/private and public/community partnerships and funding etc. 13. Engage and maintain effective internal and external relationships and partnerships that support the work of the Council to build a culture of service excellence, high performance, innovation and collaboration. 14. Support the Waste Business & Outreach Manager with service improvement and the transition of services, including the integration of functions and responsibilities to fulfil the Council’s vision and Corporate Plan. 15. Research and compile statistical information, reports and documents as required for the Department, Council and central government including Freedom of Information and other information requests pertaining to the service area. Ensure the efficient resolution of customer & stakeholder queries and complaints within the service area. 16. Be flexible and collaborative and actively support all colleagues and other activities or processes which impact on the performance of the Department. Qualifications and training • A third level qualification (i.e. HNC/HND, Level 4, Degree ) in line with the Qualifications and Credit Framework (QCF) in a relevant discipline/subject such as Environment or Waste Experience

• Two years’ relevant experience in a waste, recycling environmental or educational working environment; • Two years’ relevant experience of delivering awareness/training programmes; • Two years’ relevant experience of working with communities/stakeholders.

*Applicants who do not possess a relevant third level qualification must demonstrate 5 years’ relevant experience as above. Key skills, knowledge and attributes • Competent in the use of Microsoft Office packages. • Have excellent communication skills to encourage and influence others to achieve objectives; • Have strong analytical, reporting skills • Ability to work to deadlines and under pressure for a variety duties; • Ability to communicate on a variety of enquires showing innovation; • Ability to create, promote and implement new initiatives; • Ability to manage and motivate staff to deliver high quality service; • Ability to deal with change in a progressive manner Driving Access to a form of transport which will permit the post holder to carry out the duties of the post in full. Working Arrangements/ Flexibility 37 hours per week, Monday – Friday 9.00 am – 5.00 pm. A flexible working hours scheme in operation. The postholder may be required to work additional hours and outside normal working hours including weekends as are necessary,to meet the needs of the post.