Complaints And Standards Compliance Officer, Executive

About This Role

Role Purpose

The purpose of this role is to support the effective operation of the Compliance and Complaints team within the Media Landscape division by contributing to the design, implementation, and continuous improvement of processes and procedures. The role involves gathering, analysing, and presenting information to inform decision-making, as well as preparing high-quality responses to a range of queries and correspondence.It plays a key part in complaint handling and compliance activities, ensuring timely and accurate engagement with stakeholders across the public, industry, civil society, and Government.

About the Team/Division

The Compliance & Complaints team sits in the Media Landscape division and handles complaints about broadcast and video on demand content not meeting standards in relation to matters such as harm, offence, incitement to violence/hatred, fairness, objectivity and impartiality. The team also monitors compliance with media service codes and rules, broadcasting contracts and European Works obligations for broadcasters and VOD providers.

Key Responsibilities

• Supporting the design, development, and implementation of new processes and procedures, and contributing to their ongoing administration and improvement.

• Gathering, reviewing, analysing, summarising, and presenting data and information in a clear and structured format to support effective decision-making.

• Engaging with a diverse range of stakeholders, including members of the public, industry representatives, civil society organisations, and Government officials, through clear and professional written, verbal, and face-to-face communication.

• Providing supervision and support to Clerical Officers, while working closely with the line manager to ensure delivery of team objectives and effective achievement of service priorities

• Analysing and preparing clear, accurate, and timely responses to queries, issues, and correspondence.

The above is intended as a guide to the general range of duties and is intended to be neither definitive nor restrictive and is subject to review.

About You

Experience, Skills, Knowledge & Qualifications

Essential Criteria

• Proven clerical and/or administrative experience, with particular strength in file management, records management, and maintaining accurate documentation systems.

• Strong written and verbal communication skills, including the ability to produce clear, concise reports and engage effectively with a range of internal and external stakeholders.

• Excellent organisational skills with a high level of attention to detail and the ability to manage competing priorities effectively.

• Demonstrated ability to work independently while also contributing positively within a team environment.

• Strong time management skills and the ability to meet deadlines in a structured and fast-paced environment.

Desirable Criteria

• Proven experience contributing to or supporting projects, including coordinating tasks, tracking progress, and supporting delivery outcomes.

• Experience in developing, implementing, or improving administrative processes and procedures to enhance efficiency and consistency.

• Familiarity with document management systems or electronic records systems.

• Experience working in a structured or regulated environment where accuracy and compliance are important..

Key Information

Benefits, Package & Pay

• This position is offered on a Permanent basis.

• Full time, 35 hrs per week

• Annual Leave: 23 days per annum

• The role will be a hybrid role combining home and office working. Our current hybrid policy is 2 days in the office.

• Our office is located at One Shelbourne Buildings, Shelbourne Road, Dublin 4, D04 NP20.

• For a full list of benefits see our website here

• This position is graded at the Executive Officer scale.

• Successful candidates will be appointed on the first point of the scale.

Application Process

If you are interested in applying for this position, please submit:

• A CV (max 2 pages) and a Cover letter/personal statement (max 1 page) outlining why you believe your skills, experience and values meet the requirements of the position via the apply now button below.

• Appointment to this role is subject to the candidate's eligibility to work in Ireland. All positions require candidates to live in the Republic of Ireland or Northern Ireland.

• Candidates who engage in canvassing will be disqualified and excluded from the process

Late applications or applications not received through the correct channel, as indicated above, will not be considered. For queries related to the application or selection process related to this role, please contact cnam@cpl.ie

Privacy Notice

Coimisiún na Meán (An Coimisiún, CnaM, we, our) processes the personal data arising as a result of its recruitment campaign. The Data Controller is CnaM, and the Data Processor appointed by CnaM to conduct the recruitment process is CPL. The Data Controller’s contact details are - Data Protection Officer, Coimisiún na Meán 1 Shelbourne Buildings, Shelbourne Road, Dublin 4, D04 NP20, Ireland.

Email: dpo@cnam.iePhone Number: 01 963 7755

CnaM will process the personal data collected during the recruitment process for the purpose of the review, consideration and selection of applications and the contacting of applicants. Third party recipients may include CnaM representatives. CnaM does not transfer personal data outside of the EU or EEA.

CnaM’s legal bases for collecting and processing this data may include:

- Contract - where the processing is necessary for the performance of a contract, or in order to take steps at the request of the data subject prior to entering into a contract

and/or

- Consent - where you have given explicit consent to the processing (e.g. reasonable accommodations)

The personal data processed will be stored securely. This data will be stored for a maximum of 12 months in the event of an unsuccessful application.

Applicants have the right to access their data and to rectify any inaccuracies in their data. To do this, please write to the Data Protection Officer at the address listed above. Applicants have the right, where appropriate, to the erasure of their data and/or a restriction on processing of their data. In addition, data subjects have the right to lodge a complaint with the Data Protection Commission. Our full Data Protection Statement is available here: https://www.cnam.ie/governance/dataprotection-privacy/privacy-statement

Reasonable Accommodations

Reasonable accommodations will be provided, if required, during the recruitment process. To discuss and request reasonable accommodations in confidence please contact amckiernan@cnam.ie

Coimisiún na Meán is an equal opportunities employer. We welcome applications from candidates with diverse backgrounds and are committed to championing an inclusive and diverse workforce which reflects modern Ireland. We work to create a culture where everyone has equal access to opportunity and feels comfortable to be their authentic selves at work.

Closing Date: 08th June 2026 at 3pm