Content Management Reviewers | Zazzle – Cork Full Time

Welcome to Zazzle, a world of customised products made for you, with love. The mindset at Zazzle is that anything is possible. With the right people and the use of cutting edge technology, we believe, we can connect the world at large to the creativity of the individual. Our internal team is the best at what they do: smart; creative; and motivated. Join us, we’ll provide the training you will need to make you even better.

As a Content Reviewer, you will have the opportunity to directly effect the product that Zazzle creates. The Content Reviewer will report to the Manager of Validation and be responsible for reviewing user submitted designs to ensure they abide by Zazzle’s user agreement and content guidelines with a focus on copyrights, trademarks, and other forms of intellectual property rights. The Content Reviewer will also be responsible for validating all designs to confirm that they pass quality control checkpoints to ensure a positive experience while shopping at Zazzle and using Zazzle’s design tools.

Essential Functions:

· Review, detect, and confirm designs that are copyrighted, trademarked, or protected by other forms of intellectual property rights.

· Ensure that Zazzle does not offer or produce merchandise that is unauthorized or unlicensed.

· Protect Zazzle’s brand and maker partners from unauthorized and inappropriate designs.

· Resolve issues that pertain to violations of any content guidelines and to escalate difficult situations to team Leads and Supervisors if necessary for additional review.

· Provide customers with high-quality designs by ensuring that all quality control standards are met during the review process.

· Develop an understanding of all of Zazzle product offerings and customization tools.

· Ability to make confident decisions to preserve Zazzle’s integrity.

Knowledge, Skills, and Abilities:

· Great researching skills. Ability to use search engines, navigate internal/external web pages, and image search functions.

· Must be knowledgeable & interested in pop culture, celebrities or otherwise noteworthy figures from throughout history, media trends, religion, politics, etc.

· Knowledge of Zazzle’s platform, ability to use design tools to create products, and have an understanding of Zazzle’s product and content offering.

· Problem-solving skills with the ability to resolve or escalate issues to a supervisor before they arise.