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Content Review Associate, Romanian

AccentureDublinFull-time

Job Specification:


General Information:

Position: Content Review Associate

Location: Dublin, Ireland

Contract: Full-time role 40 hours per week, 12 months contract (with view to extension)

Work Hours: Must be flexible to work in a 24/7 environment


Job Description

Accenture are recruiting content reviewers to work with us on a 12 months contractor basis working with one of our global leading clients. You will be responsible for helping improve the quality and safety of online content, while gaining hands-on job experience.

As a Content Reviewer, you will be responsible for analyzing and reviewing user profiles, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. You will use your problem-solving skills to continuously deliver value to our clients, while making a larger impact on society.


Duties and Responsibilities

Day-to-day responsibilities may include, but are not limited to:

• Investigate and resolve issues regarding content that is reported for account support and/or safety; flag for action, and resolve within agreed-upon turnaround times and standards of quality

• Respond to user inquiries with high quality, speed, empathy, and accuracy

• Understand and remain up-to-date with client policies and guidelines; resolve inquires according to defined policies and procedures

• Fulfill base productivity and quality requirements

• In the context of this role, individuals will be exposed to potentially disturbing content, and will need a level of resilience and maturity. We care for our employees’ well-being, health and safety and ensure that they have the support and resources needed to execute the responsibilities of their roles.

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