Contract Support Coordinator

Responsibilities

• Understand, anticipate and deliver customer (internal and external) needs while building effective relationships.

• Positively respond to both our internal and external customers through effective communication and personal accessibility.

Understand procedures and processes and operate them to the required standard. Examples of these are:

Ensuring compliance to policies and procedures

• Ensuring that sales invoices are raised in a correct and timely manner.

• Ensuring that Extra Works jobs are raised, billed and closed in a timely manner at the correct gross margin.

• Raising purchase orders in line with company requirements.

• Assisting the Contract/Account Manager in the management of WOM and debt.

• Understanding the contract, including scope and terms & conditions.

• Assisting the Contract/Account Manager in ensuring compliance with Health & Safety requirements, including H&S reporting (e.g. Hazard Reporting) and promoting a safe working environment.

• Management of helpdesk and asset management systems (e.g. Service Insight/elogbooks etc)

• Management and Planning of Subcontractor and CBRE technicians to allow agreed access to BOI sites.

• Maintaining on site personnel records including training matrixes, holiday and sickness records and timesheets

• Assist with monthly Client reporting

• Working with the contract/Account/Finance manager to help improve the financial standards of the contract that are measured against monthly key performance indicators

• Achieve results within quality and time restraints.

• Perform with an understanding of business requirements and changes, and ensuring continuous improvement.

• Actively participate in a diverse and effective team.

• Convey messages and ideas clearly and openly. Involve people and influence decisions.

Person Specification

• A good basic education is essential, with at least GCSE passes in Maths and English or equivalent.

• Higher educational qualifications to ‘A’ level/HNC/D or degree would be beneficial or equivalent.

• Good PC based skills, with experience in Word/Excel and Outlook - intermediate to advance level, desirable skills in PowerPoint and Access

Experience

• 3 years’ experience in a similar role.

• Previous experience of a customer-facing role using operating systems such as Coupa/MyFinance software.

• Some financial / accounting experience would be an advantage.

Aptitudes

• Must demonstrate a strong sense of customer focus.

• Excellent verbal, and good basic standard of written, communication skills.

• Self-motivated and systematic.

• Results/ task orientated, attention to detail and accuracy.

• Excellent time management and organisational skills.

• Commitment to continuous improvement.

• Ability to work as part of a team, as well as independently.

Character

• Committed to customer service delivery.

• Reliable and committed.

• Confidential and discrete approach.

• Calm manner, able to work under pressure and with changing demands and priorities.

• Smart appearance.

• Be flexible to work outside core office hours from time to time.

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