Corporate Services & Systems Support Officer (Clerical Officer)

Corporate Services & Systems Support Officer (Clerical Officer)

The closing date for this vacancy is 06/10/2026, 12:00

Western Development Commission 

Location: Mayo, Roscommon, Sligo

About the WDC:

The Western Development Commission (WDC) is a statutory body whose role is to promote the social and economic development of the western region of Ireland. The WDC works with a range of stakeholders to support sustainable and inclusive growth in the region and has a strong track record of delivering impactful initiatives and programmes.

Culture of the WDC:

At the WDC, we are committed to creating a positive and supportive work environment where employees can thrive and make a difference. Our culture is defined by teamwork, innovation, and a deep sense of purpose. We value diversity, respect for different perspectives, and a willingness to learn and grow. If you are passionate about making a difference in the western region of Ireland and want to be part of a dynamic and collaborative team, we encourage you to apply for this role.

Purpose of position:

Reporting to the Financial Controller, the Corporate Services & Systems Support Officer is a key support position within the WDC, providing comprehensive administrative, clerical, and IT support within the Corporate Services team and across the wider organisation.

The Corporate Services & Systems Support Officer works collaboratively as part of a team to meet organisational goals, objectives, and targets, delivering high-quality services to both internal and external stakeholders. The work requires flexibility, adherence to public sector values, and a commitment to enhancing public trust and confidence.

Key responsibilities:

IT Administrative Support

• Provide day-to-day user support and guidance on how to effectively use WDC’s suite of IT applications, helping colleagues navigate systems and workflows (note: core technical troubleshooting is managed by our outsourced IT provider).
• Manage the user lifecycle, including onboarding, permissions management, and offboarding for WDC’s systems.
• Assist with resolving system issues that affect user experience, outputs, and data quality.
• Liaise with third-party service providers to coordinate and manage technical resolutions.
• Provide training, documentation, and hands-on support to users.
• Develop and update Standard Operating Procedures (SOPs), user manuals, technical specifications, and workflows, including implementing modern technology and digital collaboration tools to assist with capturing our SOPs.
• Monitor user adoption and licence usage and maintain the IT assets register.
• Assist with the rollout of system updates or new software to ensure smooth implementation.

Reporting, Automation and Analytics.

• Contribute to system enhancement projects and organisational reporting improvements.
• Collaborate with WDC teams to understand data needs and deliver meaningful insights.
• Support the configuration and analysis of internal reporting tools.
• Contribute to data-driven projects by gathering requirements, performing analysis, and presenting findings.

User Support and Data Governance

• Support data accuracy, integrity, and completeness in line with data protection regulations and WDC’s standards.
• Assist with the effective management of WDC’s Data Protection Governance Framework.
• Promote best practices, including data entry protocols and change management procedures.
• Assist in audits or compliance checks related to data management, GDPR, or IT systems.

General Administration & Corporate Services

• Assist with maintaining and updating the organisation’s policy register, including recording policy reviews, updates, approval dates and review deadlines, and liaising with the Communications Team to ensure relevant policy information and updates are accurately reflected on the organisation’s website.
• Assist with the secure management of personal data across systems, including maintaining user access records, supporting data retention and data protection requests, reporting potential data breaches, and following GDPR, information security and records management procedures.
• Contribute to the development of organisational AI frameworks and policies and support the training, roll-out and compliance associated with same.
• Provide comprehensive clerical and administrative support across the Corporate Services Department to assist colleagues and managers in meeting key business deliverables, including creating and maintaining all necessary records, reports, and returns.

The above is not, and does not purport to be, a comprehensive list of all duties involved and consequently, the post holder may be required to perform other duties as appropriate to the post which may be assigned to them from time to time and to contribute to the development of the post.

Eligibility Criteria and Experience:

Applicants must by the closing date of application have the following:

• Education: Minimum NFQ Level 6 qualification in Office Management, Business, or Information Systems.
• Experience: At least 2 years of relevant administration experience in a fast-paced, multi-project environment.
• Technical Skills & Systems Proficiency: High proficiency in Microsoft Office 365 (Word, Excel, PowerPoint), Microsoft Teams, remote working applications, and a proven flair for quickly mastering and navigating digital systems and databases.
• Attitude & Approach: A strong “can-do” attitude, a proactive mindset, and a self-starting drive that thrives with autonomy to learn and improve.
• Personal Attributes: Highly self-motivated, autonomous, flexible, and results focused.
• Public Sector Alignment: A strong commitment to Public Sector Value, demonstrating integrity, accountability, and a dedicated focus on delivering quality outcomes for the public.

Key Competencies & Personal Skills

• Specialist Knowledge, Expertise & Self-Development:Quick to learn new software, platforms and technical procedures, with the flexibility to adapt and solve problems independently.
• Teamwork:Works effectively and collaboratively within the Corporate Services team and across the wider organisation.
• Information Management / Processing:Accurate and methodical in maintaining records, registers and information, with strong attention to detail and confidentiality.
• Delivery of Results:Well organised and reliable, with the ability to prioritise work, meet deadlines and deliver high-quality results.
• Customer Service & Communication Skills:Clear and professional verbal and written communication skills, with a responsive and helpful approach to colleagues and stakeholders.
• Drive & Commitment to Public Service Values:Demonstrates professionalism, integrity, accountability and commitment to delivering an effective and quality service.

Further details on the Civil Service Competency Framework are available here.

Conditions:

All appointments are subject to the Western Development Commission Act 1998 and staff must agree to the WDC Code of Business Conduct under the Code of Practice for the Governance of State Bodies.

The appointment will be for a full-time, permanent role, subject to a probationary period as specified in the employment contract. Candidates must satisfactorily complete a twelve-month probationary period before the permanent appointment can be confirmed.

Due to the nature of this role, the successful candidate will hold a full driving license and have access to transport as this post will involve travel nationally in support of the seven-county Western Region. When absent from home and your designated office location on official duty, you will be paid accordingly.

Flexible Working:

The WDC operates a Flexible Working model, recognising the benefits of flexible working while supporting collaboration, innovation and employee wellbeing.

As a regional development agency serving Donegal, Sligo, Leitrim, Roscommon, Mayo, Galway and Clare, regular in-person engagement remains an important part of how we work. Staff are expected to attend team meetings, management meetings, staff development days and other organisational events held across the region throughout the year.

Many roles within the WDC also require engagement with businesses, communities, stakeholders and partner organisations across the Western Region. Employees are therefore expected to be available to travel and build relationships throughout the region as required by their role.

The WDC maintains flexible office locations in Sligo, Galway, Letterkenny and Ballaghaderreen. Employees may be required to attend these locations from time to time in line with business needs.

New employees, or those undertaking induction or probation, may be required to attend in person more frequently during their initial period of employment, as agreed with their manager.

Given the regional nature of the role and the requirement for regular in-person engagement across the Western Region, candidates should carefully consider their ability to meet these requirements when applying.

Salary:

The salary scale for this post will be equivalent to that of the Civil Service Clerical Officer Standard Scale:

Personal Pension Contribution (PPC) Pay Rate: The weekly salary for this position, with effect from 1st June 2026 is as follows:

Clerical Officer – PPC€611.75 – €645.43 – €654.01 – €670.69 – €695.32 – €719.93 – €744.51 – €762.42 – €782.74 – €806.29 – €822.89 – €846.23 – €869.42 – €905.60 – €934.03 LSI1 – €958.80 LSI2

¹ After 3 years satisfactory service at the maximum.² after 6 years satisfactory service at the maximum.

Please note: The starting salary for the person appointed to this post will be the first pointon the above scale unless the successful application has previous public sector experience as per circular 08/2019.

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