Counter Sales Assistant

Trim Hire, Hardware, established in 2003 is a leading provider of hardware, DIY and the hire of plant and machinery in the North East area.

We currently have a vacancy for enthusiastic and experienced Counter Sales Assistant to join our friendly team in our Trim store. The successful candidate will be an enthusiastic individual with passion for exceptional customer service and willingness to learn and progress.

Duties include:

• Service customers at the counter by taking orders and entering them into the system accurately
• Following company pricing and credit guidelines
• Increasing sales and average order size by means of cross-selling, up-selling, add-on sales and offering promotional sales items as well as new products
• Handling customer complaints and returns, while showing a positive attitude
• Keeping purchasing and counter areas clean and attractive
• Driving sales activity through outbound sales calls as directed by management
• Working with other departments to resolve customer service issues in a timely manner
• Accurately using order entry, computerized systems and other technologies as required

Skills and qualifications: Basic knowledge of building materials/hardware is a great advantage

• Ability to handle difficult situations with diplomacy and tact
• Ability to work on own initiative in a busy environment
• Team player with excellent communication skills
• Accuracy and attention to detail
• Exceptional customer service
• Experience in plumbing, carpentry or construction sectors would be a great advantage in this position

Working hours: Monday to Friday with alternative Saturdays

Salary: Depending on experience