Credit Control, Finance Administrator

Role Overview

As a key member of our Order to Cash (O2C) team, you will play a vital role in supporting cash collection activities and ensuring the financial stability of our operations. You will contribute to delivering a seamless client experience by supporting the implementation and adoption of tools, policies, procedures, and technologies that enhance billing and collections performance. Working closely with the wider finance function, you will help maintain an accurate, efficient, end‑to‑end O2C process.

This role is offered on a three month fixed term contract based in our office in Craigavon, Northern Ireland and would suit candidates who have previous expereince working in a finance team.

Key Responsibilities

Order to Cash Support

Delivery of Invoices, Statements and payment reminders, monitor overdue accounts, and follow up on non‑responses, escalating where appropriate.

Query Resolution & Salesforce Management

Own billing and dispute queries from receipt through to resolution. Provide clear, timely responses to clients and record all correspondence and actions within agreed systems of record.

Cash Collections

Maintain and review client responses to ensure timely reconciliation and cash collection. Accurately classify and segment client accounts to provide insight into ledger health (e.g., collectable debt, disputed invoices, non‑payment reasons, insolvencies, terminations, bad debt)

Quality Assurance

Adhere to quality standards across all processes to ensure accuracy, consistency, and compliance.

Financial Systems & Month-End

Use financial software and tools to complete daily tasks and support timely, accurate month‑end close activities.

Record Management

Maintain records in line with business, regulatory, and audit requirements.

Continuous Improvement

Demonstrate a customer‑focused mindset, identifying opportunities to enhance processes and client experience.

Collaboration

Work closely with peers and colleagues, sharing knowledge and contributing to improved ways of working.

Compliance

Ensure adherence to all internal and external policies, procedures, regulatory requirements, and mandatory training.

Additional Duties

Undertake any other tasks reasonably required by the business.

Candidate Requirements

• Experience in billing, credit control, or an Order to Cash function.
• Ability to work independently and collaboratively across cross‑functional teams and all organisational levels.
• Strong attention to detail, accuracy, and diligence, with effective communication and organisational skills.
• Excellent analytical and problem‑solving abilities.
• Comfortable managing multiple queries or projects simultaneously and liaising with senior stakeholders.
• Strong interpersonal skills and the ability to remain professional under pressure.
• High level of accuracy in data entry, strong numeracy skills, and a solid understanding of the end‑to‑end O2C cycle.
• Professional conduct and courteous workplace behaviour at all times.
• Strong time‑management skills, with the ability to prioritise tasks, meet deadlines, and take ownership of timely invoicing and submissions.
• Consistently high‑quality work aligned with personal and business performance objectives.
• Competent IT skills, including CRM systems, financial applications, and Microsoft Office (Excel, Outlook, Word), with the ability to learn new systems quickly.