Credit Controller

Fane Valley is one of Ireland’s leading agri businesses, with over 120 years of supporting farmers, rural communities, and the wider agri-food sector. As a progressive farmer-owned co-operative, we operate a diverse portfolio across animal feed, agri retail and services, shipping services, integrated duck and egg production, cereals and animal fat rendering.

Credit Controller
Job Ref No: FV/CC/11/26

We are seeking a confident, motivated and experienced Credit Controller to join our busy Credit Control team based in Moira.

This is a fast-paced, hands-on role requiring a proactive approach to debt collection, excellent communication skills and the confidence to engage directly with customers regarding outstanding payments. Telephone-based debt collection is a core part of this position. The successful candidate must be comfortable making a high volume of outbound calls, discussing overdue balances and negotiating payment arrangements.

Key Responsibilities

• Proactively manage an allocated portfolio of customer accounts.
• Contact customers regarding overdue balances and secure payment commitments.
• Negotiate and monitor payment arrangements.
• Reduce aged debt and achieve agreed collection targets.
• Process credit applications and assist with credit limit reviews.
• Investigate and resolve customer account queries.
• Liaise with sales representatives, store managers and internal departments.
• Maintain accurate customer records and collection notes.
• Identify and escalate accounts requiring further recovery action.

Essential Criteria

• Previous experience in credit control, debt collection or a similar accounts receivable role.
• Proven experience of telephone-based debt collection.
• Confidence making outbound collection calls and handling challenging payment conversations.
• Excellent communication, negotiation and interpersonal skills.
• Strong organisational skills with the ability to manage competing priorities.
• Good numerical ability and attention to detail.
• Proficiency in Microsoft Excel and Outlook.
• Ability to work independently and as part of a busy team.

Desirable Criteria

• Experience using Intact, Edge or similar accounting systems and managing high-volume customer ledgers.
• Experience within the agricultural, retail or wholesale sectors.
• Knowledge of credit risk assessment and credit application procedures.

We are looking for someone who is confident, resilient, organised and results driven. You will be comfortable picking up the phone, taking ownership of your accounts and following through on payment commitments. You should be able to balance effective debt recovery with maintaining professional customer relationships. This role will suit an experienced Credit Controller who enjoys direct customer interaction, takes initiative and thrives in a busy working environment.

In return the company offers an attractive salary and benefits package which includes Healthcare Plan, Company Pension & Life Assurance, Health & Well-Being strategy which incorporates a range of on-going initiatives and programmes. There are also opportunities for training and development and excellent career progression.

To request an application form please contact the HR Department at Fane Valley. Email: hr@fanevalley.com, Tel: (028) 9261 0480 or apply on our GET GOT platform: https://fanevalley.getgotjobs.co.uk.

Closing date for receipt of completed applications is 5.00pm Friday 27th November 2026.

Fane Valley is an equal opportunities employer