Credit Controller

About Us

New Ross Credit Union Ltd is proud to serve over 30,000 Members with offices in New Ross, Bunclody & Ramsgrange with €164 million of assets under management. We are currently recruiting for the position of Credit Controller to join the Credit Union. This full-time and permanent position reports directly to the CEO.

NRCU is recruiting for a Credit Controller. This will be key in the responsibility for the day-to-day operations of the credit control department and managing the team within the credit control department daily.

The successful candidate will be responsible for ensuring the highest standards of corporate governance in accordance with legal, regulatory, and organisational policies.

Job Purpose

Reporting to the CEO the position will have overall responsibility for the credit control function within the credit union; to professionally and efficiently ensure the repayment of loans by members in accordance with their credit agreements, and to ensure credit control risks in the lending portfolios are identified and assessed, managed and mitigated to the credit union’s acceptable tolerance levels.

Main Responsibilities

To manage and implement the operational requirements, processes and procedures of the credit control function in line with policy, including:

• Strong management experience and the ability to oversee and lead the credit control function, including management of the Credit Control Officers on the team.
• Providing members with a courteous, pleasant and professional service while maintaining a balance between the credit control function and the ethos of the credit union.
• Ensuring credit control policies, systems, procedures and practices are always adhered to and are operating efficiently and effectively
• Ensure compliance of the overall credit control function within the parameters of the Credit Control policy, risk appetite and regulations
• Ensure compliance with financial services legislation
• Conducting member account reviews and maintaining accurate files and information regarding the pursuit of accounts not being maintained in accordance with agreements.
• Negotiating repayment plans for members who are experiencing difficulties in making repayments and monitoring agreed repayments, including rescheduling proposals and resolutions.
• Liaising with debt collection agencies in the matter of accounts placed, progress made and monies received
• Liaising with the debt collection solicitors in the matter of accounts placed, action required, progress made and monies received. Attend in court when required.
• Reviewing and recommending changes to Credit Control policies and procedures
• Ensure that a culture of continuous improvement exists to deliver effective service within the appropriate risk appetite
• Researching new products and services that could be implemented to help serve our members’ needs
• Managing relationships and reviewing external providers in relation to existing and potential outsourced credit control functions
• Assisting the CFO in undertaking a full loan book review for consideration of write off and provisioning on a regular basis in accordance with agreed parameters
• Reviewing and making recommendations on decisions in relation to accounts in Personal Insolvency arrangements
• Ensuring CCR (Central Credit Register) reporting is completed in a timely and accurate manner and managing members’ queries in relation to CCR
• Preparing monthly and quarterly reports for the CFO, Committee and Board Meetings
• Work with the Credit Control Committee and Board to develop a strategically effective credit control policy.
• Analysing arrears trends and proactively managing them to improve the loan book credit quality
• Monitoring mortgage arrears and managing associated MARP (Mortgage Arrears Resolution Process) processes
• Ad-hoc exercises, not necessarily concerning your department, in collaboration with the CFO/CEO

Competencies Required:

• Ability to work on his / her own initiative to deliver agreed targets
• Excellent analytical & decision-making skill
• Demonstrate good commercial awareness with a good understanding of the personal insolvency process and working knowledge of debt litigation and small claims process.

Qualifications

• At least 3 -5 years’ experience in a similar role, ideally in a credit union or another financial services institution
• Minimum competency requirements as set out in the Central Bank Guidelines, i.e. QFA Qualification or APA Loans
• Proficiency in MS Office package, particularly Excel

This position will be a full-time position and will be subject to a minimum probationary period of 6 months. Travel between branches may be required.

The position is a Controlled Function for Fitness and Probity under the Central Bank Reform Act 2010 (Sections 20 & 22 – Credit Unions) Regulations 2013.

Remuneration will be commensurate with qualifications & experience.

The role will predominantly be based over Monday to Friday working 37.5 hours per week. Occasional Saturday work may be required.

Canvassing will disqualify.

Shortlisting may apply, and candidates will be short-listed based on the information provided.

New Ross Credit Union Limited is regulated by the Central Bank of Ireland.

New Ross Credit Union supports an inclusive and diverse workforce.

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