Credit Controllers

The Role

Primary purpose of the role is to proactively monitor an assigned portfolio of client accounts, to prompt time payment of invoices and recovery of overdue balances. Clients will span multiple lines of business, vertical and segment. As a credit controller, it will be your responsibility to evaluate client payment behaviours and follow company policy and procedures including but not limited to enforcing credit limits, obtaining pre-payments, negotiating payment plans and applying service suspensions. In the most severe cases, you will need to work with key stakeholders and third parties to recover monies from persistent bad payers, and insolvency processes to negotiate the recovery of funds. Within your role it is vital to maintain accurate customer information and correspondence history within the required systems of record. Day to day activities will include communication across a variety of channels, issuing receivables documentation, dealing with simple and complex client queries or disputes. Collaboration across multiple functions and stakeholders will play a key part in achieving personal targets and overall business outcomes of reducing overdue debt and improving client payment days.

Key Responsibilities

• Proactive client communications to prompt client payment in accordance with agreed terms.
• Negotiating and monitoring client adherence to any agreed payment plans or other treatment schedule such as Dunning Letters, Final Demands and Legal collections efforts.
• Sound decision making for issuance of credit notes, write-offs or other financial adjustments.
• Working with internal stakeholders and business functions to aid root cause resolution to simple and complex non-payment queries and disputes.
• Responding to client information requests, preparing statements, client status reports and other relevant information as required.
• Obtaining remittance information to support prompt accurate payment matching within our accounting systems.
• Effective master data management across all systems of record including but not limited to:
• Contact Information.
• Classification and Segmentation of Clients.
• Inbound and Outbound Correspondence.
• Payment Plans, Promise of Payment, Pre-Payments.
• Non-Payment and Payment behaviour profile codes.
• A continuous improvement and customer focused mind-set, always striving to deliver an excellent internal and external client experience.
• To be a team player, working and communicating across peers and colleagues to exchange knowledge, experience, and improved ways of working.
• Contribute to key business initiatives and campaigns as required from time to time.
• Adhere to all group standard operating procedures and policies.
• Undertake regular internal compliance and skill-based training programs such as GDPR, Anti-Bribery and Health and Safety.
• Compliance with all applicable internal and external business and regulatory requirements.
• Any other additional duties as deemed necessary to support the business.

Candidate Requirements

• Experience in customer facing roles, preferably in outbound contacting, especially in a credit control or order to cash environment (not essential).
• Always maintaining professional conduct and courteous workplace relations.
• Excellent communication skills (written and verbal) and a professional and cool negotiation manner.
• Sound numeracy skill and an understanding of the transactions of billing, payments, and allocations.
• Ability to work independently, as part of a team, and ability to work collaboratively with cross-functional teams and across all levels.
• Strong time management skills to aid effective prioritisation of day-to-day task and meet key deadlines and service levels.
• Excellent quality of work, to aid success against personal and business key performance objectives.
• Ability to work in a high paced, evolving business and working environment.
• Competent IT skill: proficiency with Microsoft Office (Excel, Outlook, Word) and ability to learn and adapt to new IT systems.