Credit Management Representative

About This Role:

Reporting to the eir Business Collections Team Leader, this position takes responsibility for the collection of invoice process and uses analytical and investigative skills to manage an assigned customer base across SME, Corporate and Public Sectors. Developing and maintaining a positive relationship with the eir’s Business customers is essential to ensuring that cash collection activities meet the requirements expected. Measurements of success are reducing aged debt, maximising cash collection and collating high quality dispute information. You will also be responsible for routine telephone calls and email correspondence to delinquent customer accounts, and resolving problems that delay collections, including timely and effective communication with other departments within eir Business.

Expectations From The Role:

Duties & Responsibilities:

• To provide the highest standards in customer relationship management to a portfolio of customers across a number of sectors.

• Contact customers by phone and other tools to ensure timely payment of all invoices, being pro-active to ensure an overdue situation does not occur. 

• Develop and maintain professional relationship with internal teams and external clients 

• Ensure that the collections processes followed are in adherence with company procedures.

• Promptly provide customer payment remittances to eir’s cash applications team.

• Produce eir account manager debtor statements for managed accounts 

• Meet weekly/monthly collections targets and all SLA’s.

• Issue daily disconnections lists for unpaid accounts to your Team Leader

• Record and escalate to management dispute information to a high degree of quality as required in accordance with escalation policy.

• Produce monthly statements to send to customers in line with customer requests 

• Flexible working hours are required during client specified key periods (month end)

• Record all collections activities in a consistent manner as per department process.

• Any other duties commensurate to this role as may be required from time to time

Requirements For A Successful Application:

Skills and Experience:

• 1 years collections or accounts payable experience/customer care/sales experience

• Strong interpersonal /business skills both oral and written with very good telephone skills

• Ability to work on own initiative in a Team environment.

• Good organisational & time management skills

• Strong negotiation skills

• Analytical approach / good problem solving skills

• Excellent reporting skills

• Competent in Microsoft Office

• Ability to establish and maintain key relationships

• Utility background desirable

• Fluency in English both written and spoken 

Key Competencies

• Grow and Develop People

• Motivate and Support Performance

• Encourage Open Dialogue and Cooperation

• Shape and Communicate Purpose and Strategy

• Deliver Value for our Customers

• Drive for Results

• Enable Creative Environments

• Value Innovative and Creative Talent

• Embody Ethics and Values

• Model Social Responsibility

Business Competencies & Levels

• Customer Focus (4)

• Change Orientation (3)

• Problem Solving (3)

• Results Focus (3)

People Competencies & Levels

• Team Building (4)

• Influencing and Winning Commitment (3)

• Effective Communication and Team Work (3)

• Commitment to Excellence (3)

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