What I Do •Deliver hot fresh food, in a clean and friendly restaurant, giving customers a great experience each visit, every time •Consistently deliver the highest standards of quality, service and cleanliness in the restaurant •Provide friendly, fast and accurate service
Deliver A Great Customer Experience •Prepare the customer’s meal with care and respect – give your customers gold standard food and drink every time •Make it special – be welcoming, personalise your comments and connect with your customers •Make it genuine – give the customer your full attention, smile, use eye contact and body language that is enthusiastic and energetic •Adapt to each customer’s needs – give them an individual experience that exceeds their expectations, e.g.: o Be patient with customers who need help, offer to explain the menu o Get to know regular customers and treat them individually o Use positive gestures, e.g. offer to clear trays, help parents with pushchairs or make a child’s visit special •Use initiative and confidence when interacting with customers •Answer customer queries confidently and professionally – keep up-to-date with knowledge on our food and promotions •Treat all customers and colleagues with courtesy and respect •Work as a supportive team member McDonald's is an equal opportunities employer.
Quality, Service & Cleanliness • Complete tasks and activities in line with training, company guidelines and management direction • Adhere to McDonald’s standards of quality, service and cleanliness • Follow all workplace safety, security and food hygiene procedures • Follow our guidelines and take pride in your personal appearance •Take responsibility for your training in all areas; look for opportunities to improve and develop
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