CRM Executive

Could you give the best service to inbound and outbound customer calls?

The ideal person will have/be:

Previous experience in a customer service environment.

Proven track record of achieving targets in a busy environment.

A strong working knowledge of computerised systems such as customer databases (experience of CDK would be advantageous).

Demonstrate a professional and confident approach in dealing with both staff and customers.

Ability to work as part of a team and a genuine desire to succeed.

Excellent communication and presentation skills.

And if possible (but not essential), have:

At least 1 year of experience working in either a contact centre or a sales role.

Previous experience working in a similar role in the motor trade.

If you think you can demonstrate these skills, we want to hear from you. If successful, we can offer outstanding career opportunities.

Key Responsibilities

Deal with all aspects of customer contact management, handling incoming and outbound telephone calls and assisting customers as required.

Handle all customer calls to conclusion in a friendly and professional manner.

Provide frontline support in all aspects of customer care within aftersales.

Generate business revenue through direct customer contact.

Deal with service-related customer enquiries.

Ensure the best advice is given to our customers at all times.

Maintain and update customer records and databases.

Training will be provided to manage internal data/communication systems.

Take an active part in upholding the Company’s Health and Safety Policy.

Maintain safe working practices at all times and abide by working rules and standards set out by company policy.