Cruise Administrators

Award-winning Marble City Travel is chasing an administration expert.

Following yet another record-breaking year and with exciting future aspiration, we are looking for talented Administration Experts to support our expansion plans.

If you’re looking for a new challenge, your next move or you’d like to specialise in Cruise Administration, get in touch for a friendly, informal chat.

Location: Hybrid/Office Based

Hours: Monday – Friday 9 – 5.30pm, Full-time

Salary: Competitive – based on experience

Reporting to: Managing Director.

Job Responsibilities:

Booking Confirmations: Daily quality checks, process previous days bookings and send confirmation to client.

Tickets: Ensure all tickets are issued within agreed timescales.

Costing Queries: Take on initial investigation & resolution of all costing queries from finance.

Mailbox Management: Prioritising & managing mailbox workflow on a daily basis.

Diary Management: Manage and action daily diary entries, prioritising where necessary.

Support Customer Service and Sales Team in line with business needs.

Notifications: Handling updates from cruise lines in relation to existing bookings including itinerary changes, embarkation information, erratas

Flight Schedule Changes: Review and update minor schedule changes

Skill Requirements:

Previous administration/audit experience.

Travel admin experience is advantageous.

Be process driven and able to work under pressure while still maintaining accuracy and attention to detail.

Possess excellent numeracy and problem-solving skills.

Possess good time management skills and prove the ability to multi-task.

Behaviours:

Prove you are a team player yet have the ability to work independently.

Possess a can-do attitude and have a methodical and positive approach towards all tasks.

Demonstrate best practices and flexibility at all times.

Reward/Opportunities:

Cruise Training and Development.

Ship visits/Educational opportunities.

Discounts on holidays.

Sponsored social events.

Contribution Pension.

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