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CS Team Manager

AmazonCorkFull-time

DESCRIPTION

We are currently recruiting for a Customer Service Team Manager based in ORK1 who will lead and support a team of Customer Service Associates. The number one priority for this role is to support the associates who will directly report to you. In this role you will be responsible for the coaching, development, performance and engagement of your associates. You will be tasked with supporting a group of people and removing any barriers that prevent them in there day to day role. The ideal Team Manager understands that supporting their people is the most critical role they perform, to achieve this they are open and approachable, engage with their people individually to understand how to most effectively coach and motivate them and invest time in developing them. They build a work environment where associates are engaged and feel a positive sense of achievement about their role in delivering world class service to our customers. As a single threaded leader you will take care of all elements of your associates’ satisfaction and engagement at work, including communication and management of their scheduling, ownership of their payroll and taking action on emerging issues.

BASIC QUALIFICATIONS

Regular, Full-Time Blue Badge Employee with good standing experience communicating with and presenting information to internal and external customers.
Must have passed their probationary period.
Must be able to work any schedule within business hours of 7am-9pm 7 days per week.
Good understanding of Amazon operation and processes.
Ability to create and continually support people through individual development plans Positive communicator who understands when necessary how to have tough conversations.
Knows and communicates the Amazon mission, vision and strategy.
Ability to confidently facilitate team discussions and communicate business messages.
Must have strong organizational skills Strong experience and understanding of the challenges of working virtually.

PREFERRED QUALIFICATIONS

Strong, self-driven leader with demonstrated ability to proactively drive, manage and grow an operations team Project management and people management skills Business sense and ability to create, communicate and achieve a vision.

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