Customer Account Executive

WHAT WILL YOUR DAY-TO-DAY LOOK LIKE?

The Customer Accounts Executive will be part of the commercial team and support the customer account managers with customer administration to ensure the achievement of both Primeline and the Principles, sales, share and profit goals for the relevant accounts. This role will require drive, ambition and enthusiasm, and give the incumbent the opportunity to develop technical sales skills such as networking, selling, negotiation, forecasting and commercial awareness.

Key Account Support

• The CAE will be the day-to-day contact with buying assistants in customers driving excellence in price matching, promotional planning and forecasting.

• Completion of customer Promotional Proposals

• Completion of customer New Line Forms 

• Support Promotional Management including sales promotions recording, feedback and evaluation

• Supporting CAM to build annual promotional plans/trackers

• Dealing with store queries

• Involved in specific project work as directed by Line Manager

• The CAE will Develop customer relationships at appropriate level

• Serve as the main point of contact for key clients, building and maintaining strong relationships. 

• Work closely with internal teams such as operations, category and finance to ensure alignment on customer needs and business goals.

• Act as a liaison between customers and internal stakeholders to drive seamless communication.

Marketing & Reports

• Range review & Planning

• Supporting CAM building presentations

• Attending customer meetings

• Meeting with Sales Team to update on promotional activities

• Customer Cost Card monitoring – Ensuring all pricing is correct & taking action where needed

• Work with CAM as Marketing support to co-ordinate Trade Exhibitions

Stock Management

• Management of sales forecasts

• Review of stocks on a weekly basis with demand planner

• Monitoring service level reports and taking action

• Keeping customer re-order buyers updated with any stock risks

WHAT SKILLS ARE REQUIRED

• Proficiency in PowerPoint, Excel & Word

• Strong Numeracy skills

• Proactive Approach to customer management 

• Must be able to demonstrate flexibility and ability to multi-task 

• Excellent organisational skills with acute awareness for details and accuracy

• Must be creative and able to work well within a team & be a team player. 

• Ability to work in a fast-paced environment & succeed under pressure. 

• Keen interest in Sales and Marketing with the ability to work on own initiative

• A problem solver who is solution focused

WHO WE ARE

Established in 1893, Johnson Brothers, a subsidiary of the Primeline Group, boasts a rich history in sales and marketing, carrying a strong reputation within the UK and Irish trade sectors. This name resonates with both industry professionals and consumers alike. Leveraging the Johnson Brothers name, we aim to build upon our historical achievements and utilize our well-established brand to generate new business opportunities. We work with a range of international and national brands. We approach every partnership with the same commitment to building our client’s brand. This pride, passion and focus on professionalism allows us to work with established and emerging brands in Ireland.

WHERE WE ARE GOING

We continue to develop our leadership teams to ensure that Johnson Brothers remains a place where people want to come to work every day, and a place where people can learn and strive towards their future goals. We will continue to create an environment where people can be at their best. Retaining our current customer blue chip companies and multinational brands and growing new business by providing best brand execution will be key to our success. We will build the best relationships and partnerships with our principles and customers, and we continue to drive a values-based culture.

WHAT DO WE WANT?

As a subsidiary of Primeline, our core values of respect, teamwork, results, excellence, and courage guide everything we do. We seek individuals who demonstrate empathy and appreciation for diverse perspectives, collaborate effectively with others, and are motivated by achieving outstanding results. You should be committed to continuous improvement, maintain high standards, and have the courage to take initiative and drive innovation. If you resonate with these values and are ready to contribute to a positive and dynamic work environment where everyone can thrive and succeed, we would love to hear from you.