*Start date subject to retailers opening after Covid-19 lockdown*
Customer Advisor and Sales Assistant- Coffee Advisor
Quality and Perfection …We are looking for exceptional coffee loving brand ambassadors to lead in-store demonstrations and deliver unrivaled brand experiences on behalf of Nespresso!
At Wave we represent brands across multiple retail, event, and experiential environments. We create exciting and inspiring brand experiences for customers which increase engagement, help the customer and drive sales.
Nespresso is a name synonymous with quality and innovation. The story began with a simple but revolutionary idea: to enable anyone to create the perfect cup of espresso coffee – just like a skilled barista. Therefore, the mission, is to be seen as the most indulgent and luxury coffee brand that can be enjoyed by anyone and everyone.
You will share your passion and panache for creating brilliant brand experiences with customers on a daily basis in-store, and will be supported by your Area Manager who will ensure that you have the coaching and nurturing to bring out the best in you. The ability to immerse yourself into the brand and focus on delivering incredible customer experiences is vital, as a premium brand demands a premium experience.
Your working day will be exciting and interactive as you proactively approach customers and educate them on the Nespresso brand and demonstrate the fantastic products at your fingertips, leading to them leaving the store having had the best possible experience and having become fully immersed into the world of Nespresso. You will drive sales of Nespresso products through whilst consistently showing passion and pride in all you do.
·100% Customer Satisfaction
·Achieve Campaign KPIs
·Manage own stock levels
·Brand message consistency
·Interactive Social Media engagement
You will report your daily activity on an iPad (supplied) and this will provide the necessary information back to Wave HQ to produce relevant customer insights.
·Previous experience in Retail or Experiential roles
·Excellent at building rapport & relationships
·Professional in both appearance and manner
·Strong sales background
·Enthusiastic & engaging
·Able to deliver concise & accurate feedback through different reporting tools
·Has a passion for coffee or luxury living
Shifts are 3 days a week (Fri/Sat/Sun)
·We offer a competitive package including:
·Full professional uniform & loan of iPad
·Extensive training, bringing you completely up to speed with the brand and all product knowledge,
·Annual conference with your fellow advisors, team building and training
·Coaching, management, and support
·Potential for the work to continue
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