Customer Advisor

What is the opportunity?

We are looking for an ambitious and self-motivated individual who wants to work in a dynamic and encouraging fast-paced environment. If you are interested in building your skills and progressing your career within the banking industry, then this position will create the opportunity for further career development.

• Provide outstanding service to customers in every interaction.
• Champion the Bank's Financial Wellbeing Programme for customers and staff.
• Encourage the use of self-service, online, and B365 delivery channels.
• Support Bank of Ireland's goal to be the top financial services provider locally.
• Identify and refer new business opportunities, pursuing cross-sales to meet activity standards.
• Participate in team sessions, mentor colleagues, and ensure compliance with regulatory requirements.

We're looking for someone who is passionate about putting our customers first and is dedicated to delivering excellence. You will be self-motivated, driven, and enthusiastic about customer service. If you have a curiosity about identifying sales leads and referrals, and have a proven track record in meeting regulatory and operational standards, then we want to hear from you. You will also have strong communication and interpersonal skills are essential, and the ability to thrive in dynamic team!

QFA or APA Loans, Regulations, Savings & Investments.

We are dedicated to ensuring our customers feel valued with every interaction. Our dedication to delivering an outstanding customer experience drives us to continually enhance our services and channels. We believe in hiring hardworking individuals who understand the importance of making a meaningful impact in our customer's lives!

The Bank of Ireland company culture prioritises work-life balance with a commitment to hybrid working, along with 23 days annual leave and excellent pension contributions. Family can mean different things to different people; we offer 6 months paid maternity leave, an innovative fertility and surrogacy policy along with working parent and carer supports.

Your health and wellbeing is important to us; we offer a substantial health insurance contribution, employee assistance program, WebDoctor and financial wellbeing coaches. We also encourage and support staff to pursue educational and professional qualifications to grow and enhance your career!

Key Competencies

• Customer Focused - Self
• One Group, one team - Self
• Agile - Self
• Accountable - Self
• Manage Risk - Self