Customer Advisor Team Lead
Mid & East Borough CouncilCarrickfergus, Larne And Ballymena, AntrimScale SO2, SCP 25-27 (Currently £36,363 - £38,220)Permanent
A permanent vacancy currently exists within Mid and East Antrim Borough Council for the following post and applications are invited from suitably qualified and experienced candidates:-
Customer Advisor Team Lead
37 hours per week
Scale SO2 and in the range SCP 25-27 (Currently £36,363 - £38,220)
Location: The successful candidate will work between the 3 council locations of Carrickfergus, Larne and Ballymena.
MAIN PURPOSE OF THE JOB
This role sits within our Citizen Focus pillar in the newly created Corporate and Support Services Directorate. Reporting to the Customer Service & Digital Strategy Manager you will play a key role in supporting the establishment, management and delivery of a new Customer Strategy to ensure there is an efficient, flexible, high-quality, customer- focused, timely and responsive service to meet the needs of the customer and the organisation.
You will support the roll out of new digital platforms to improve our approach to customer service. You will be an active member of the Customer Services team, managing the Customer Advisors, allocating resources and developing business processes to support customers and the organisation. You will assist with the streamlining and continuous improvement of relevant processes.
PLEASE NOTE: Only application forms containing all the information, which has been sought, will be considered.
The shortlisting panel will base shortlisting decisions on the information contained within the Essential Criteria narrative sections of the application form.
It is the applicant’s responsibility to provide sufficient relevant information including dates in this section of the form for each criteria.
Applications will only be accepted on the application forms provided; Curriculum Vitaes will not be accepted.
Closing date for receipt of completed applications is Monday 04 May 2026 at 4.00pm.
Customer Advisor Team Lead
37 hours per week
Scale SO2 and in the range SCP 25-27 (Currently £36,363 - £38,220)
Location: The successful candidate will work between the 3 council locations of Carrickfergus, Larne and Ballymena.
MAIN PURPOSE OF THE JOB
This role sits within our Citizen Focus pillar in the newly created Corporate and Support Services Directorate. Reporting to the Customer Service & Digital Strategy Manager you will play a key role in supporting the establishment, management and delivery of a new Customer Strategy to ensure there is an efficient, flexible, high-quality, customer- focused, timely and responsive service to meet the needs of the customer and the organisation.
You will support the roll out of new digital platforms to improve our approach to customer service. You will be an active member of the Customer Services team, managing the Customer Advisors, allocating resources and developing business processes to support customers and the organisation. You will assist with the streamlining and continuous improvement of relevant processes.
PLEASE NOTE: Only application forms containing all the information, which has been sought, will be considered.
The shortlisting panel will base shortlisting decisions on the information contained within the Essential Criteria narrative sections of the application form.
It is the applicant’s responsibility to provide sufficient relevant information including dates in this section of the form for each criteria.
Applications will only be accepted on the application forms provided; Curriculum Vitaes will not be accepted.
Closing date for receipt of completed applications is Monday 04 May 2026 at 4.00pm.
The closing date for applications is Monday the 4th of May 2026
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