Customer Analytics Lead

Customer Analytics Lead, Dublin

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Date: 3 Mar 2026

Location: Dublin, IE, IE

Company: Allied Irish Bank

Location/Office Policy: Molesworth Street, Dublin / Hybrid working

• Shape how AIB understands and serves its customers by leading a team that transforms data into powerful insights that influence decisions across the organisation.
• Lead a talented analytics team and foster a culture of curiosity, collaboration, and continuous improvement.
• Make a tangible impact every day by uncovering opportunities that improve customer experiences and drive meaningful business outcomes.

What is the Role:

The Performance and Analytics function is a core element of the Customer First Strategy, within the Chief Customer Office (CCO), working with teams from across CCO and other areas of AIB group to help business leaders understand our customers and make more informed, data and insight driven decisions. This is an exciting opportunity to be part of a new team that is building the foundations for long-term success to shape awareness of how Analytics can drive the agenda in CCO.

The purpose of our team is to champion analysis of customer behaviour, using analytical driven insight to drive data-led decision making to improve customer outcomes and drive value for the business. We support and enable a wide range of business teams through analysis of customer behaviour, identifying trends and patterns that will inform and measure customer strategy and improve customer experience.

Key accountabilities:

• Lead the day-to-day delivery of customer analytics and insights, ensuring high-quality, timely and accurate outputs that support decision-making across the CCO and wider organisation.
• Develop strong partnerships with business stakeholders, acting as a subject matter expert on data driven customer insights, drivers of performance and opportunities to enhance customer experience.
• Translate data into clear, actionable outcomes, blending complex analysis into insights that support strategic priorities and business outcomes.
• Coach, mentor and develop a team of analysts and data specialists, fostering a culture of accountability, continuous learning and technical excellence.
• Identify emerging trends and customer behaviour patterns, highlighting opportunities to drive value, mitigate risk and measure customer strategy performance.
• Promote best practice in data analysis, data quality, and insight generation, supporting a culture of innovation and continuous improvement.
• Collaborate across CCO, Data & Analytics and other business functions to ensure consistent interpretation of insights and alignment of customer metrics.

What you will bring:

• Strong experience in customer analytics, with a proven ability to analyse data, identify insights, and provide clear, actionable recommendations that influence business decisions.
• Technical experience in data analysis, including proficiency in SQL, Python, BI/visualisation tools, and experience working with large, complex datasets.
• A track record of leading and developing analytics teams, demonstrating the ability to coach, empower and build capability in others.
• Excellent data storytelling and communication skills, with ability to translate complex concepts into compelling, customer-focused narratives for senior stakeholders.
• Experience shaping and managing stakeholder relationships, acting as a partner who can challenge constructively, influence decisions and guide problem-solving.
• A customer-first mindset, with a passion for understanding behaviours, improving experiences and contributing to AIB’s Customer First Strategy.
• A commitment to collaboration, continuous improvement and simplification, demonstrating curiosity and adaptability in evolving environments.
• Strong organisational and accountability skills, with the ability to manage multiple priorities, ensure quality delivery and uphold high standards for your team.

Why work for AIB:

We are committed to offering our colleagues choice and flexibility in how we work and live and our hybrid working model enables our people to balance their time between working from home and their designated office, subject to their role, the needs of our customers and business requirements.

Some of our benefits include;

• Market leading Pension Scheme
• Healthcare Scheme
• Variable Pay
• Employee Assistance Programme
• Family leave options
• Two volunteer days per year

Please click here for further information about AIB’s PACT – Our Commitment to You.

Key Capabilities

Technical Capabilities:

• Data Analysis & Insight
• Technical Leadership
• Business Partnership & Consulting

Behavioural Capabilities:

• Customer First
• Collaborates
• Develops & Empowers

If you are not sure about your suitability based on any aspects of the role advertised, we encourage you to please contact the Talent Acquisition team at careers@aib.ie for a conversation.

AIB is an equal opportunities employer, and we pride ourselves on being the first bank in Ireland to receive the Investors in Diversity Gold Standard accreditation from the Irish Centre for Diversity. We are committed to providing reasonable accommodations for applicants and employees. Should you have a reasonable accommodation request please email the Talent Acquisition team at careers@aib.ie

Disclaimer:

Unsolicited CV’s sent to AIB by Recruitment Agencies will not be accepted for this position. AIB operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our recruitment partners.

Application deadline: 18th March 2026

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