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Customer Care Administrator

Britvic Soft Drinks LtdDublinFull-time

At Britvic we’re on a journey to become the most dynamic soft drinks company. As one of the UK’s leading players in the FMCG market we pride ourselves on setting high standards, being courageous and pushing ourselves to think outside the bottle.

We’re on a journey to become the most dynamic soft drinks company. Supported by a 240-year brand history, Britvic Ireland has become one of the leading players in the Irish FMCG market. We pride ourselves on setting high standards, being courageous and to think outside the bottle.

We offer Ireland’s consumers a range of family favourite and global premium brands such as Robinsons, Ballygowan, J2O, TK Red and Club Orange. We exist to help people enjoy life’s everyday moments.

As well as focusing on health and innovation, Britvic Ireland is working in partnership with Origin Green, the world’s only national food and drink sustainability programme.

About the Role:

Supporting a high-performing Customer care & POD team focused on achieving 100% monthly POD closure and exceeding customer service targets (>98.5%). Proactively manage logistics by:

  • Reviewing daily shipment schedules and communicating with delivery providers.
  • Resolving POD and uplift issues with the primary provider.
  • Collaborating with the returnable packaging provider.
  • Processing and controlling purchase orders (POs).
  • Key Responsibilities:

    POD & Logistics Performance:

  • Track and improve POD logistics KPIs (daily, weekly, monthly).
  • Implement continuous improvement initiatives.
  • Foster strong stakeholder relationships.
  • Order Management:

  • Process POs, track orders, and manage accounts.
  • Address invoice inquiries and customer service concerns.
  • Delivery & Inventory Management:

  • Manage stock replenishment, car stock, gifts, samples, and new installations.
  • Secure customer booking slots and manage holiday cover.
  • Customer Support & Communication:

  • Collaborate with customer logistics teams and act as the primary POD contact.
  • Capture jobbing order details, address delivery issues, and maintain a shared inbox.
  • Leadership & Performance:

  • Drive continuous improvement in POD & PO logistics, ensuring exceptional quality and a safe work environment.
  • Achieve financial objectives and champion the National Execution (NE) strategy for POD fulfilment.
  • Secure alignment with management expectations for PO creation and pallet management.
  • Knowledge, Skills & Experience Required:

  • Experience setting KPIs.
  • Proven team player with a results-oriented mindset
  • Thrives in a fast-paced environment.
  • Proficient in Microsoft Office Suite (Word, Outlook, Excel)
  • Familiarity with SAP (a plus)
  • Experience with Avaya phone systems (a plus)
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