Customer Care Advisor

About The Role

Reporting to the Customer Service Manager the main purpose of this role is to maintain excellent levels of customer service within the Surgical, Specialty and Consumer business units.

Main Duties:

Answering incoming customer calls & customer order processing

Dealing with customer queries

Administration duties related to Surgical, Speciality and Consumer customer queries, upstream and downstream,

Dealing with product related queries

Printing and issuing customer reports.

Any other duties within the Sangers NI business units to include Speciality, Consumer, Surgical and Choice health.

Why AAH?

AAH are the leading medical supplier in the UK, we impact millions of people across thousands of UK communities. From our network of branches, we distribute lifesaving medicines twice daily to pharmacies, hospitals and GP’s. We work collectively to make a difference. We don’t believe in standing still, which is why we are investing in our future by transforming our branch network to ensure timely and safe delivery of our valued good. By working for AAH, you’ll have access to training and development programmes at all stages of your career through one of our many pathways; whether it’s a step into management, a regional role, or even at our Head office - the opportunities are endless.

Our ability to shape the future of healthcare depends on the passion and hard work of our people. In return for performing your role the benefits you will receive are;

20 Days Annual Leave - rising by 1 day per years service up to 25 days.

Market leading maternity, paternity and adoption leave

Full support from our employee assistance programme including a health and well-being app

About You

A minimum of 2 years office-based experience, in a customer focused environment

Computer literate.

Proven ability to work independently and within tight deadlines.

Proven excellent attendance record.

High focus on attention to detail

Excellent communication skills

Proven ability to form good working relationships and work well in a busy team environment.